Jordan Nuñez Email and Phone Number

Responsible for owning and driving delivery of successful data & analytics products in collaboration with business stakeholders and technical delivery teams. Understands and translates internal customer needs into analytics products that drive insights. Collaborates with stakeholders, subject matter experts, data governance, data engineers, and data analysts to develop products that support the overall measurement strategy. Drives end-to-end delivery of analytics solutions and manages detailed requirements and technical specifications. Collaborates with data engineering and data quality to establish necessary infrastructureand data sets. Support software engineering, business teams, and partners in implementation and validation of Adobe Analytics tracking across the site & marketing sources. Build Adobe Analytics dashboards as needed. Develops detailed analytics product feature specifications and ensures clear understanding by the development teams. Owns backlog for assigned analytics products. Communicate and work closely with key stakeholders to ensure visibility, transparency, and understanding of the current backlog for features and functionality. Negotiates cross-functional priorities and dependencies. Actively mitigate roadblocks impacting successful team completion of release/sprint goals.

Responsible for reviewing existing team processes and implementing Scrum within the development side of the team for better QA results and timeline estimations. Responsible for vendor management of third party assisting with development. Responsible for creating sprint timelines, running Adobe Launch builds and ensuring no overlap with IT lockdowns amongst all Insight subdomains. Worked as a lead for the team assisting with tracking and reporting development. Worked to QA libraries and downstream effects in development, staging and eventually production. Works as a liaison between IT to write requirements and eventually test any datalayer work being completed to ensure appropriate tracking when it is time for Launch development. Implemented Adobe Launch container and varying rules/data elements and other tools on a multitude of subdomains. Responsible for maintenance and ongoing development for existing subdomain deployments. Works as a Product Owner between IT and Web Analytics for new development, bugs and outside changes that may impact reporting. Help teams develop marketing goals based off of performance and help answer business questions based on the data for all stakeholders.

Responsible for supporting the reporting and analytics functions for dashboard development. Responsible for working with stakeholders to define requirements and mock up reporting. Responsible for creating and keeping documentation updated for tools. Responsible for Connect as a Product Owner and worked with the RISE team as needed for future state. As a Connect Product Owner I was also responsible for vendor management. Responsible for working as a liaison between development teams as a Product Owner to ensure requirements meet stakeholder expectations and are prioritized appropriately. Assisted during Kronos outage to ensure reporting was implemented and acted as a Product Owner during iterations of the interim time reporting. During a merger worked as a Product Owner to create a more automated process for reporting and establishing a process to temporarily unify data to ensure faster reporting times. Worked as a liaison between IT, Power App teams and the business to create a process and budget for implementation as well as a longevity plan.

Responsible for supporting the reporting and analytics functions for multiple solution areas within Marketing at Insight. Provide consultative guidance in terms of strategy and process to directors, managers and other stakeholders within Marketing and Sales. Conduct analysis of data trends and make suggestions within campaigns and summarize findings to support decision making regarding engagement, lead analysis and other key indicators of campaign performance. Introduce clients to internal Business Intelligence tools. Develop reports necessary to manage Marketing performance and meet Marketing and Sales needs. Work with the internal Business Intelligence team to develop these reports, including technical scope, design, development, debug and user-acceptance testing. Work with the internal Business Intelligence team where necessary to identify tables and fields within SQL needed for reporting and decision making.Troubleshoot problems with creating reports to support reporting requirements, data and metric definitions. Compile and deliver data used to measure overall program performance. Gather questions and requirements from business stakeholders and translate into technical requirements. Attend regular meetings with solution areas to optimize and report on existing motions as well as develop plans for future motions.

Responsible for supporting the reporting and analytics functions for multiple clients.  Provide consultative guidance in terms of strategy and process to program directors, managers and client sponsors. Provide consultation to program operations teams responsible for delivering reports to our customers. Administer program operations reports and produce corporate level reporting to support management decision making, business development, finance, and marketing. Conduct analysis of data trends within programs and summarize findings to support program director decision making. Introduce business suggestions in order to streamline inefficiencies, introduce cost savings, and solve problems. Document reporting requirements, procedures and business rules necessary to support the delivery of reporting and analytics for our programs and customers. Introduce clients to internal Business Intelligence tools. Develop reports necessary to manage Program Office performance and meet customer needs. Work with technology partner to develop these reports, including technical scope, design, development, debug and user-acceptance testing. Troubleshoot problems with creating reports to support reporting requirements, data and metric definitions. Compile and deliver data used to measure overall program performance as well as individual vendor performance on a daily, weekly, monthly, and quarterly basis. Reconcile and manage data quality as necessary to resolve discrepancies and/or reconcile results. Utilize data to identify potential system issues. Learn to utilize the reporting tools utilized by our clients and provided by our technology partners. Gather questions and requirements from business stakeholders and translate into technical requirements. Work with program operations teams to ensure that data is being entered correctly and work with technology partner to develop enhancements which will improve reports

Responsible for managing the full life cycle process of a requisition. Responsible for troubleshooting issues regarding contingent workers on behalf of Blue Shield of California. Established processes and resolved issues within a new side of the business in order to bring it to a steady state. Work directly with the client to ensure the timely and accurate management of workers access and security. Use Microsoft Office heavily as well as several internal systems utilized for management. Utilized as a consultant to the client by advising on market analysis and workforce management. Experience working for multiple clients and teams to assist in relief and process implementation

Responsible for project management and updates to standardized project plans, ensuring all forecasted project dates are correct and re-forecast accordingly due to obstacles and unique challenges after gaining formal approval. Work closely with construction team to validate and communicate all updates affecting their portion of the project. Work directly with all vendors to drive towards on time and on budget production. Validate and confirm completeness of all required project documentation ensuring no delays are encountered. Com-municate and follow-up with vendors daily and managing each activity. Implement internal processes and communicate change manage-ment approach to all team members. Manage and issue purchase orders for real estate leases and building permits in preparation for site build and construction. Responsible for preparing and reporting project status at weekly meetings to all levels of management.

Performed the first step in the loan approval process, responsible for preparing and sending loan disclosures, coordinating multiple re-sources, and maintain constant and accurate communication throughout the process. Attention to detail and effective organizational skills consistently contribute to completion of time-sensitive deadlines. Used several computer programs and webinars to train newly hired Loan Originators, contributing to the productivity of the company and its loan processes. Received the highest honor of top loan coordina-tor with 100% customer satisfaction of a diverse customer base.

Worked throughout college, responsible for anticipating customer needs and providing excellent support and service to my team, other teams and guests. Skills included effective and continuous multi-tasking to provide perfect customer experience to each and every guest. Promoted to top server within each position held; also recruited and trained new servers, and coordinated schedules and private events.