Project Management• Schedule in projects and communicate expectations clearly to the client, building rapport. Maintain regular communication throughout projects.• Ensure projects are resourced appropriately, delivered on time and completed with exceptional quality, ensuring clients expectations are exceeded.• Ensure project variations are documented and communicated to all stakeholders.• Manage project information in CRM software, ensuring accuracy and tracking throughout the life cycle.• Ensure required support documentation received from the design team is prepared for the installation team and provide clear direction and information for the deployment of each project.• Escalation point for project technical issues.• Proactively engage with other business units to ensure the smooth running of projects.Process Coordination• Responsible for the continual improvement of project delivery processes, from analysing process gaps, and gaining input to developing, documenting and communicating new processes.• Prepare monthly project report and disseminate to relevant staff• Coordinate/oversee project meetings, attend and contribute as required.• Manage documentation templates to be used by Project Management team.• Engage in regular discussions with integration partners and assist in implementation of action items.Staff Engagement• Empower and support staff within the project delivery team.• Provide feedback to management in regard to reward, recognition and career progression for project delivery team members.General• Attend site visits and required site meetings• Be aware of potential add on sales as a result of project implementation including, maintenance agreements.OHS Representative duties• Manage online OHS inductions and compliance systems• Coordinate OHS inductions for new employees• Manage WorkCover Incident Reports and Claims• Manage First Aiders and training• Manage EHS Plan and SWMS

Project Management• Duties as listed above for Senior Project ManagerStaff Engagement• Duties as listed above for Senior Project ManagerGeneral• Duties as listed above for Senior Project Manager OHS Representative duties• Duties as listed above for Senior Project Manager

Sales and Technical Design• Assisted sales staff in design and quoting of projects.• Attended site visits and required site meetings.• Submitted quotes to clients ensuring they were accurate and on time.• Maintained regular communication with the client.• Ensured all project scopes were accurate.• Responded to tender requests.• Awareness of potential add on sales as a result of project implementation including maintenance agreements.Staff Management• Management of technical staff in process, technical knowledge/training.• Resolved issues and managed performance.• Support and development of staff within the team, including facilitating rewards, recognition and career progression• Provided leadership and support to all staff across the business.Internal stakeholders• Assisted other departments to ensure smooth running of operations.• Assist the sales manager with leadership, encouragement and other support as necessary.Keeping up with Technology• Attended product/training for new products• Proactive in self-educating within the AV industry.

Sales and Technical Design• Attended site visits and required site meetings• Submitted quotes to clients in a timely manner • Attended regular sales meetings and generated new sales opportunities• Development of new business and account managementInstallations• Ensured projects are resourced appropriately.General• Assisted in developing productive strategies for the development of all areas with the business.• OHS Representative

Project Installation• Ensured efficient, quality installations• Maintained high quality craftsmanship throughout each installationCustomer Service• Professionalism and courtesy with clients• Proactive communication to client, Installation Manager and relevant salesperson for any variations or issues within a projectAdministration• Submitted accurate and thoroughly checked paperwork at completion of installation

Managing schedulesManaging business

Video EditingVideographerWriting design plansConducting work plan meetings with customers

Project Installation• Ensured efficient, quality installations• Maintained high quality craftsmanship throughout each installationCustomer Service• Professionalism and courtesy with clients• Proactive communication to client, Installation Manager and relevant salesperson for any variations or issues within a projectAdministration• Submitted accurate and thoroughly checked paperwork at completion of installation