Jordan Morrow Email & Phone Number

Ambitious and personable service professional with over 10 years of experience completing high-value work in the customer service industry. Skilled in developing strong internal and external relationships to facilitate the achievement of organizational goals. Extremely confident in my ability to thrive in a fast-paced setting by using my skills in adaptability, organization, problem-solving, and attention-to-detail, to enable team success. Committed to consistent professional development and going above and beyond to facilitate nonstop growth.

Listed skills include Cisco Ios, Ccent, Retail, Customer Service, and 20 others.

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  Clinical Data Reporter

  Natera

  Jul 2023 - Present - Las Vegas, Nevada, United States

  ● Reviews an average of 100 blood and tissue reports a day, for accuracy of patient information and testinformation needed to send reports to clinics via the Laboratory Information Management System (LIMS).● Prioritizes and promptly responds to internal email inquiries, fostering positive cross-departmental relationships and ensuring effective communication throughout the organization.● Partners with cross-functional teams including Customer Care Specialists, Inside Sales Specialists, Clinical Laboratory Scientists, Genetic Counselors and Engineering to streamline communication processes and obtain all information needed to send reports to clinics.● Achieves 100% accuracy and meets all assigned deadlines for data entry tasks, ensuring the highest level quality standard, data confidentiality, and HIPAA protection.● Allied with the Clinical Data Reporting Team Lead to develop and implement training programs for new data reporting staff, resulting in a 30% decrease in amended reports per month.● Implemented a peer-to-peer mentorship program for newly hired employees resulting in a 20% increase in productivity within their first 60 days of employment.