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• Led two major high-visibility workflow overhauls, resulting in a 20% reduction in case resolution time.• Managed high-risk financial projects within the Internal Ethics Office, championing often-deprioritized but high-impact features.• Spearheaded initiatives that revolutionized best practices at FINRA

Planned, managed, and executed our native mobile application project; authored strategic playbook and go-to-market plans, resulting in early adoption of 20% of enterprise clientsManaged the complete overhaul of two of our add-on modules to the core platform, resulting in several new business deals and an increase in NPS and Customer Satisfaction scores.Executed complete redesign of UX following extensive data analysis of customer workflows to support robust sales goals for 2021 and 2022.Planned and executed the migration of 150 clients from two of our legacy products into our core platformDeveloped pilot programs to identify major pain points in transitioning clients; performed risk analysis to determine impact on contract renewals, determined data lift for our large client migrations

• Lead technical product owner across six enterprise SaaS marketing and audience-tracking products for Spectrum Reach advertising. Developed comprehensive data maps, authored technical requirements, and oversaw the implementation of data flow best practices.• Developed and monitored key metrics to support analytics teams. Recommended solutions for continual optimization of the product and business plan.• Led Tier II support triage, resolving Tier I escalations though advanced data research and querying, strategic code implementation, and critical prioritization.

• Business Owner for application development product lines including Predictive Modeling, our mobile application and customer portals. Managed stakeholder expectations, communications and performance requirements from Design through Development, Entitlements, and Marketing. • Authored Lean Business Cases, utilizing customer analytics software (TABLEAU and Foresee) to support data-driven business opportunity analysis and final decisions.• Managed developer resources through effective Program Incremental planning; championed often-deprioritized but high-impact features affecting 26 million Spectrum customers. • Instrumentally lead and defined strategic vision to support revenue goals; developed complimentary release plans, initiatives, and key deliverables, resulting in timely product turnout accompanied by consistent increase in Net Promoter Scores• Conducted competitive analysis during product discovery phase, compared client satisfaction data, and Marketing predictions to support optimal case for product investment.• Prepared and presented clear and compelling product vision to senior directors, enabling specificity for feature prioritization.

• ● Managed the client relationship with our largest Small Business Lending client, resulting in a 10%+ increase in Net Promoter Score and customer satisfaction. Identified opportunities for new product development, including an API for selling loans on the secondary market.● Managed the integration of two of our most successful lending applications into one competitive, comprehensive solution. Consequently led the product’s evolution into a next-gen API, which allowed it to capture a larger market share.● Led 20 India-based employees as Scrum Master and Product Owner to improve efficiencies and champion product vision through Agile Methodologies.● Authored comprehensive technical requirements covering legal compliance, product enhancement, and defect amelioration; developed clearly articulated user stories, end-to-end use cases, and acceptance criteria.● Maintained meticulous documentation of data changes, schema updates, and program behavior within IBM Rational DOORS; reduced and managed technical debt for 25 years of legacy code, including in C# and proprietary source code.● Reported project completion metrics to Senior Leadership, utilizing Microsoft TFS, Agile Central, and JIRA.