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@wistia.com
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5 phones found area 857, 207, and 888
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LinkedIn matched
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Jordan Munson is listed as Customer Support Leader at Tulip Interfaces, based in Somerville, Massachusetts, United States. AeroLeads shows a work email signal at wistia.com, phone signal with area code 857, 207, 888, and a matched LinkedIn profile for Jordan Munson.
Jordan Munson previously worked as Global Customer Support Lead at Tulip Interfaces and Customer Support Lead at Disco. Jordan Munson holds Bs, Music Industry from Northeastern University.
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AeroLeads found 2 current-domain work email signals for Jordan Munson. Compare company email patterns before reaching out.
I'm a detail-oriented and driven individual who appreciates simple and efficient workflows. I strive for being a forward-thinker, improving and innovating any system or procedure in which any efficiency is lost or time is wasted. I am an absolute nerd for the meta aspects of processes, systems, habits, and incentives.I strongly believe in empowering individuals to be their best selves and have a healthy relationship with their work. Work is a part of your life and should exist harmoniously among all the other parts of life. As a manager, I feel best when I can help my direct reports grow in all aspects of their life, not just in their contributions to the business. I care deeply that as a manager I am helping my direct reports build skills and grow as humans, professional skills being a clear part of that.I tend to be a cheerful, positive, easy-going, and flexible individual with a penchant for indulging in too many hobbies at the same time. Some might call me a jack of all trades and I'm happy about that–it makes me very useful in a variety of settings and situations. My broad skill set has helped me foster really clear value in cross-team collaboration, whether it be in helping shape our Incident Response policies and practices, ensuring that knowledge from our team is being used adequately in product decisions, or simply just understanding the scope and area of effect for a given decision, issue, etc. in the business.
Listed skills include Blogging, Social Media, Wordpress, Html, and 34 others.
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A career timeline built from the work history available for this profile.
Somerville, Massachusetts, Us
Managing a support team split between multiple business hubs. The scope of the role includes, but is not limited to, managing:- Hiring- Team policy and process- Reporting needs- Vendors- Help desk platform
San Francisco, Us
Managing the entire vertical of customer support, which includes but is not limited to:- Front-line support for hundreds of customers via phone and email- Managing Zendesk operations and tooling- Creating and maintaining help center articles via Zendesk Guide- Reporting functionality via Zendesk Explore- Bug reporting and triage- Incident response design
Cambridge, Massachusetts, Us
Led a team of 12 Customer Support Specialists from entry to senior level who provided deeply technical support to broad range of customer sizes and complexities. Team was responsible for supporting two products with a combined active user base of 35,000 companies, handling 3,000 tickets per month.• Holistically owned our help desk software, including oversight and implementation of functionality, managing integrations, writing templates, and generating reports.• Articulated requirements for help desk migration, designed a proof of concept for a possible migration, enacted proof of concept test, then migrated from Zendesk to Dixa with zero downtime for agents or customers.• Organized and oversaw team quarterly and annual OKRs and initiatives.• Designed and implemented back end and user-facing workflows for customer support, customer success, and sales collaboration within Dixa, Zendesk and Salesforce
Cambridge, Massachusetts, Us
Troubleshot and debugged the most advanced and difficult cases Wistia customers experienced. This involved things such as linkages between integration partners, content delivery networks, media encoding, video codecs, and full stack programming exposure.• Created tools, learning materials, and detailed exception reports for engineering to decrease case creation and escalation rates for common customer issues.• Wrote and debugged Ruby, JavaScript, CSS, in support of a faster time to resolution of product defects and customer friction points.• Collaborated with product and engineering teams to ensure training, documentation, and tooling needs for customers and customer-facing teams
Cambridge, Massachusetts, Us
Helping customers get the best experience with Wistia. Troubleshot tickets involving a broad array of topics: billing, third-party integrations (HubSpot, MailChimp, Google Analytics, CRMs, etc.), video format and codecs, API usage, player embedding issues, and more.
Chelmsford, Ma, Us
Filling in the middle ground between Community, Netops, QA, Account Management and Development teams. Involves tasks such as testing features pre and post release, monitoring complaints from customers for potential site issues then communicating said complaints to QA and Development to get them solved, tracking progress on site issues, implementing content updates to the main website and peripheral sites, reviewing site content, assisting with IT needs, and providing assistance on a number of last-minute needs as they come up.
Chelmsford, Ma, Us
Regular activities include:-Writing a weekly column for the OurStage Magazine-Answering customer support and technical support inquiries-Reviewing site content to ensure media is properly categorized-Writing copy for FAQs and e-mail canned responses-Diagnosing web site bugs and reporting them to the development team-Prize fulfillment (cash prizes to artists and fans)-Developing and implementing fan gamification strategiesSpecial activities:-Training new interns about community procedures
Wrote regular reviews and op. ed. pieces as well as conducted interviews for both the print Magazine and the website.
Boston, Ma, Us
-Answered telephone queries about transcripts, verification of enrollment forms, or other general questions pertaining to them -Fulfilled requests made by current and former Northeastern students for transcripts, verifications of enrollment, or degree enrollment forms
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Jordan Munson works for Tulip Interfaces.
Jordan Munson is listed as Customer Support Leader at Tulip Interfaces.
AeroLeads has found 2 work email signals at @wistia.com for Jordan Munson at Tulip Interfaces.
AeroLeads has found 5 phone signal(s) with area code 857, 207, 888 for Jordan Munson at Tulip Interfaces.
Jordan Munson is based in Somerville, Massachusetts, United States while working with Tulip Interfaces.
Jordan Munson has worked for Tulip Interfaces, Disco, Wistia, Under The Gun Review, and Ourstage.
You can use AeroLeads to view verified contact signals for Jordan Munson at Tulip Interfaces, including work email, phone, and LinkedIn data when available.
Jordan Munson holds Bs, Music Industry from Northeastern University.
Jordan Munson is listed with skills including Blogging, Social Media, Wordpress, Html, Music Industry, Css, Social Networking, and Facebook.
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