Team Lead
CurrentAs a Team Lead at Clocked Diner, I oversee the daily front-of-house operations, ensuring seamless coordination among staff while maintaining the highest standards of customer service. My role involves fostering a collaborative and performance-driven team culture, empowering employees to exceed guest expectations and drive repeat business. By implementing efficient processes and upholding rigorous health and safety protocols, I contribute to the restaurant’s operational excellence and sustained growth.I am also responsible for handling escalated customer concerns with tact and professionalism, consistently delivering solutions that enhance the guest experience. Additionally, I play a key role in mentoring staff and optimizing resource allocation to ensure smooth operations during peak hours. My commitment to leadership and operational integrity has helped increase customer retention by 15%, positioning the restaurant for long-term success.