Hospitality Specialist / Consultant, Wellington, FL 2018 - PresentPop-Up Restaurants, Tastings with winemakers to help make placements with vendors, Consulting new restaurateurs, and colleagues; Strategic planning, best practices, menus, wine lists, new store openings, hiring and development of management and staff, turnarounds, specific and measurable outcomes. Current project, Tiara Condominium food and beverage operations elevation.

Successfully opened and operated this less formal steakhouse. Established many loyal local and seasonal guests. Developed a great team of 19 service and culinary staff. Organized Wine Tasting Fridays (WTF) program increasing sales by 20%. Community involvement through Wellington Chamber of Commerce and its events.

Overall direction, coordination, operation and success of the club. Leadership of customer service, member relations, sales, and in-center business performance. Daily support of 275 team members offering ongoing leadership, motivation, coaching and development. Build relationships with civic and local government to encourage community involvement. Perform weekly one on ones with department heads accounting for objectives and systems. Conducting routine audits of the facility and overseeing departmental business plans.

Founded and cultivated this high-end, award-winning romantic steakhouse venue in Baltimore-area historic district—generating $1.4M revenue growth during first year and almost doubling revenues within five years.Awards & Accolades Best New Restaurant, Restaurateur of the Year, Best Wine & Beverage Program, Wine Enthusiast Award, Baltimore Magazine’s Top 50 Restaurants, Zagat’s Excellent Rating Exceeded competitor revenues by $700,000—generating unparalleled income via wine dinners, special events, and $300k in annual banquet sales, as well as active collaboration with state, local, and community associations. Launched social media campaign incorporating website, Twitter, Facebook, Open Table and Constant Contact mailing to attract and maintain base of 38K loyal clientele.

Established Disney’s first ESPN Zone—a groundbreaking concept pairing American grill food with an unparalleled sports viewing experience—that spawned locations nationwide and continually exceeded revenue projections during tenure. Inaugural success warranted the appointment of the Baltimore location as a training facility for 90+ managers instrumental in establishing an expanded presence in New York, Chicago, and Washington, D.C. Architected P&L transaction financial systems for this overwhelmingly successful concept with four-hour waits that continued for several years.

Brought in by former owners of Caliente Cab Restaurants.Built and executed a sales infrastructure from the ground up for this West Village jazz restaurant and café—exceeding performance-to-plan goals each year by between 120% and 145%. Sales and Marketing plan to ensure status as a tourist attraction still in effect today—and includes alignment with the New York Convention & Visitors Bureau, Meeting Planners International, as well as destination management companies and local tour companies.

Rapid turnaround of this ailing flagship location—attributable to motivational team leadership, superior talent identification, and innovative public relations campaign—resulted in 18% profit increase as well as promotion within six months. Managed $66M operation and 1000+ team that supported five Hard Rock Cafés across the southeast—overseeing expansion into four new markets. Exponential crowds resulting from inventive PR campaign that included celebrity rollouts and live concert productions.

Growth of four operations doing over $10,000,000 in total sales, formulated comprehensive training program and operational systems. Daily support of 230 staff members and managers. Increased profitability by 17% through developing purchasing system. (Two new store openings)

Additional restaurant expertise gained while establishing a New York-based Lettuce Entertain You Enterprises concept directed by Chicago’s Richard Melman. Responsible for developing kitchen systems & procedures. (New store opening)

Accomplished the most comprehensive six-month training program and rapid turnaround of Great Neck and Englewood locations.Recruited by Lettuce Entertain You Enterprises to open first Gino's East outside of Illinois.

Turned around this multi-unit restaurant from losing $5,000 per month to earning over $11,000 per month right out of college.Company sold in a leveraged buyout. Recruited by Bennigan's.

Managed the front deskAssisted guests with services and amenitiesDuring building maintenance's absence took care of any R&M needs including repairs to boilerIn the GM's absence was in full charge of the propertyLearned night auditing by staying over night on several occasions to learn from the night auditor