My Duties;• Engage with guest to ensure a hassle free shopping experience. • Maintain clean and sanitized department area. • Perform daily audit for inventory control.• Ensure area is stocked and hazard free for guest before store opens.• Follow planograms to set up various promotional items.

In my position as an ASM at Dollar Express I was responsible for assisting the Store Manager with operations of the store and ensure all compliance goals are being met per company guidelines. My job duties consisted of; • Opening and Closing the store. • Cash handling, daily bank deposit drops, cashiering. • Unload and stock merchandise in store once weekly, •Schematic Resets, • Assist with employee scheduling when needed. • Assist store manager with interviews for potential applicants amongst other duties when requested.

Customer service Medicare and Retirement advocate, inbound call center. I assisted members with; •Appointment scheduling. • Quoting benefits. • Initiating Prior Authorizations for medical and Rx services. • I also work with appeals and address verification. • Intermediate computer skills, ability to navigate systems i.e. windows, Microsoft, and other programs. • Intermediate typing skills. • Positively engage with customers. I went above and beyond for my members to ensure a hassle free experience with one call l resolution, I have received many Kudos calls from members, acknowledged by my supervisor, of members who I serviced who loved my customer service engagement and going above and beyond on their behalf to resolve their issues.

Hired in as a cashier! Within 1 year of my employment with Family Dollar I was promoted from cashier to Assistant Store Manager (ASM). -In my position as an ASM at Family Dollar I was responsible for: •Assisting the Store Manager with operations of the store. •Ensure all compliance goals are being met per company guidelines. •Opening and Closing the store. •Reading emails daily for projects as directed by District Manager.•Cash handling, daily bank deposit drops, cashiering. • Assist store manager with interviews for potential applicants. •Unloading merchandise from truck shipment and stock onto floor twice weekly, check in vendor shipment i.e. Frito Lay, Pespi, Coke, etc.Knowledge of Point of Sales (POS) System