Jordan Ongwech Email & Phone Number

Kampala, UG

• Provided support to Liquid Telecom’s Voice Business;
• Designing and implementing VoIP architecture for clients, resulting in more efficient and cost effective systems.
• Developing and deploying automated network monitoring scripts using Python, Ansible, and Zabbix, reducing manual monitoring time by 50%.
• Resolving network issues affecting call quality for clients, resulting in customer satisfaction.
• Conducting network performance tuning, reducing call drop rates significantly.
• Collaborating with cross-functional teams to implement SIP trunking solutions for clients, resulting in reduced call costs and increased call capacity.Skills;

• Providing tech solutions to enable the OPCo achieve its ambitious targets in the following key priority areas;
• Maximising investment returns through data analysis, modeling and visualisation eg of Network and WiFi hotspots data dumps to generate insights and guide business decisions.
• Ensuring staff effectiveness and delighting clients through automation of systems and business process flows.
• Maximising billing through dev’t, maintenance and partnerships for billing systems.
• Maintenance of systems for remote monitoring of hosts on nationwide network for security, inventory, billing purposes and better service delivery.Skills;
• Telecommunications. Fiber, PmP, P2P Microwave, eg working with CISCO, Juniper, Mikrotik, TP Link hardware

• Team lead of a multidisciplinary Agile Team tasked with digital transformation.

• Advice and Support to Corporate and B2C clients for Microsoft Office365 issues as well as network related issues(Fiber, PMP, P2P Microwave, Satellite etc).
• Ensuring SLAs are honoured through researching, diagnosing and troubleshooting to resolve customer issues in timely fashion.Skills Gained;
• Monitoring. Nagios/Cacti,
• Machine Learning. Tensorflow, Keras, etc
• Software development. Python/Flask/Django, JavaScript, etc
• Telecommunications. Troubleshooting Fiber/PmP/Wicrowave link issues,

• My role as Intern in the ICT Section, Corporate Affairs department majorly involved developing the staff remote Attendance Mobile App for the Android platform. This included the following tasks;
• User interface and user experience design. Emphasis was put in having an interface that was both aesthetic and minimalist.
• Incorporating GPS location into the app to automatically pick clock-in and clock-out locations of staff.
• Database management; PHP scripting to access an external MySQL database as well as database computations.I also performed IT support work, hardware and software related with printers, network, desktop computers etc..

• My role as Intern in the Telecommunications Section, Engineering department involved Research and Field Work related to the following tasks;
• Establishment of Quality of Experience (QOE) of Data Service providers to ascertain whether the data volumes and rates Data Service Providers give to their clients is actually what they claim to give.
• Establishment of Telecom Quality of Service (QOS). This involved analyzing the rate of Blocked Calls, Successful calls, Dropped calls, absence of network, network congestion for both On-Net and Off-Net calls during.
• Determining the percentage of counterfeit phones on market. This involved field work to gather the data and then using an IMEI verification tool to determine other specifications like brand, model, model number, year.
• Establishment of effectiveness and responsiveness of call centers of telecom operators.
• Establishment of proximity of GSM base stations as well as how high the actual antennas were to the closest human settlements. This was an effort towards ascertaining the number of residents that would be affected by.

Kampala, Uganda

• Village Energy is a renewable energies company that deals majorly in Solar Systems. My work has mainly equipped me with familiarities in the following fields;
• Sizing of energy requirements and systems design
• Solar systems site surveys and installation
• Solar systems maintenance
• PhotoVoltaics
• Battery Technologies

Kampala

• I was able to gain skills in the following fields of Business Technology;
• eBanking.
• Network Infrastructure and Database Administration.
• ATM Operations.My Internship Training majorly entailed Network Security for our existing Network infrastructure and maintaining connectivity between the HeadOffice and our countrywide branches. This can be broken down.
• Monitoring availability of communication links using Nagios and iCinga plus bandwidth usage monitoring using Cacti to ascertain the volume of data going through links for purposes of designing better, more efficient.
• Planning, designing and implementation of appropriate Networking policies eg Policy Based Routing, Tunneling, NAT, Firewalls, DHCP service, DNS service, Access Control Lists (ACLs) among others for Vyatta and CISCO.

Bachelor Of Science (B.Sc.), Computer Engineering

Activities and Societies: Rotaract Club, Engineering Society, and Aviation Association• Familiar with embedded systems design.

Advanced Level Certificate, Physics, Economics, Math, And French

Activities and Societies: Was a class discussion group lead for A-Level Math and Physics.• Was actively involved as a group leader in.

Ordinary Level Certificate, Physics, Math, Computer Studies, English, French, History, Geography, Cre, Chemistry, And Biology,

Activities and Societies: Chess Team, Cricket Team, and Math Club• Served as Captain for the School Cricket team - 2010. • Served as.