Jordan O. Email & Phone Number

Dayton, Ohio, United States

System-wide planning, community partnership development, and the coordination of direct services to the LGBTQIA+ community.Provides advice and recommendations on public service policies and practices.Collaborates with and advises Collection Development on LGBTQIA+ topics and issues.

Houston, Texas, United States

Provided leadership for over 60 volunteers across five congregations to help increase voter turnout, resulting in over 62,730 points of contact with voters and an increase of nearly 7 percent in local voting precinct.

Manatee County, Florida, United States

Performed opening and closing duties, processed serials, and assisted with daily operations of the branch. Planned, promoted, and hosted program with 125% of expected attendance featuring internationally-renowned Holocaust Studies scholar and daughter of Holocaust survivorsCollaboratively designed and led advocacy workshop for incarcerated Black trans activistProvided one-on-one technology instruction sessions to patrons of diverse racial, ethnic, and linguistic backgrounds Contributed to the library’s general reference service through the phone and in-personAssisted with supervising of student volunteersPROMOTED DEI INITIATIVES:Supported Hispanic outreach: hosted Spanish book club with participants from three continents; provided community outreach in Spanish at Hispanic Community Outreach Fair; provided consistent and exceptional customer service to patrons in both English and SpanishProvided auxiliary social sciences collection development support, prioritizing materials incorporating the histories, experiences, and expressions of those who have been historically marginalized or underrepresentedProvided collection development support to local LGBTQ organizationsSuccessfully lobbied for LGBTQ-affirming and racially inclusive library card designs Designed materials for and co-led “Take a Selfie with LGBTQ Historical Figures”Initiated targeted weeding of racist, transphobic, and otherwise inaccurate materials Suggested Human Resources post job listings on national job board for Black womenInitiated “Staff Picks” displays comprising 30% books with Black women authors Co-initiated reorganization of Large Print books to increase their accessibility

Philadelphia, Pennsylvania, United States

Provided administrative support to the organization and customer service to the broader public. Reimagined how to best support users’ needs during COVID-19 pandemic by developing and co-leading digital, innovative instructional program to onboard undergraduate student interns Provided leadership in the development, creation, and maintenance of the Self-Care Task Force; led sustainable, accessible, and learner-centered instruction at weekly staff meetingsDesigned and implemented organization’s first cybersecurity protocols; provided IT training and troubleshooting Assisted in line-by-line departmental budget projections and strategic cutbacks; successfully lobbied for creation of budget line-item to implement organization-wide anti-racist training

Philadelphia, Pennsylvania, United States

Worked collaboratively with colleagues to train and supervise diverse cohorts of volunteers.

Philadelphia

Provided community outreach to thousands of park visitors in English and Spanish.Assisted with data entry.

Philadelphia

Served as the first point of contact for customers and represented the company throughout the busy season at one of the most visited locations in Philadelphia. Educated and engaged visitors on historical walking tours. Flexibly changed tour length and route to suit individual customer’s needs.• Memorized 25-page tour script; first in cohort to finish training• Led up to 40 students on tours of over 20 historical sites

Wyoming, United States

Inaugural manager of statewide network of clubs for LGBTQ youth; grew network by 37% in one year PUTTING STUDENTS FIRSTProvided individualized mentorship and support to with trans youth as they navigated job search processes and applications for trans-affirming professional development opportunitiesDesigned instruction for and facilitated collaborative, in-person, individualized consultations with a dozen student LGBTQ clubs, traveling 1,000 miles across the state of WyomingInitiated statewide collaboration among teacher GSA sponsors by organizing, providing instruction for, and collaboratively facilitating digital peer-support meetingsCollaborated with local public library to create an inclusive physical learning environment for young LGBTQ students and their allies via regular Youth Study HoursPlanned, promoted, and hosted the first city-wide workshop for GSA students in Cheyenne Assisted in implementation of in-house library of LGBTQ books PROMOTING DEI INITIATIVESInfused issues of racial justice into regular practices, presentations, and programs by intentionally exposing students to diverse ideas including white privilege and two-spirit and indigenous LGBTQ history and terminologyInitiated ongoing collaboration with local immigrant-rights campaign, #WyoSayNo, in opposition to the construction of a local for-profit immigration prisonBUDGETING, REPORTING, AND FUNDRAISINGEnhanced targeted private fundraising by designing and giving presentation to successfully secure a major gift to provide for 125% of funding for own annual salary Maintained pipeline of annual grant proposals and reports, including disbursement of hundreds of dollars of grant monies to a dozen student clubs across the state of WyomingProvided internal communication via oral and written board reports and external communication via local public radio interview, editing and distribution of quarterly newsletter, and annual presentations at regional and national conferences

Greater Philadelphia Area

Provided customer service to college and community patrons by finding, shelving, and checking-out books and other library materials.

Greater Philadelphia Area

Expanded and improved services for students by developing innovative instructional programming for LGBTQ Student Affairs Office. Established new revenue streams by collaborating with ten on-campus organizations and increased funding from zero to over $10,000; used funding to devise, promote, and implement flagship event of Q+A with Black queer media mogul Mia McKenzie to audience consisting of over 10% of student body Created Speakers Bureau of out LGBTQ students, including LGBTQ students from underserved communities of color, to share their stories to participating classes; coordinated all speaking engagements Organized, promoted, and moderated event with dozens of attendees: “Asexual, Agender, & Aromantic Identities Panel,” featuring diverse cohort of student participants, including first generation college students and students from underserved communities of color Created inaugural office space for Center and more than tripled social media presence

Greater Philadelphia Area

Provided pedagogical feedback to Ursinus College faculty members.

Cheyenne, Wyoming Area

Provided exceptional customer service and manual labor for floral nursery.

Master Of Library & Information Studies - Mlis, Archival Studies Concentration, 4.0

Bachelor'S Degree, Spanish; Gender & Sexuality Studies, Phi Beta Kappa, Magna Cum Laude

Excelled in Spanish major and in self-designed major of Gender & Sexuality Studies at a Loren Pope-designated "College That Changes Lives."

Education record

Studied abroad at internationally-renowned public university, taking courses exclusively in Spanish.