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• Managed the care coordination program, an integrated mental health program of a pediatrics practice with over 10,000 patients• Designed and implemented a computer-based referral system to manage referrals of complex cases to the care coordination program and clarified that physicians understood how to effectively use the referral system• Created a tracking system in Excel to monitor, respond to, and continually follow up with 33 total care coordination referrals on a regular basis while also transparently communicating and collaborating with the other social work intern• Managed an average open caseload of eight to ten families, six of which attended regularly scheduled therapy sessions• Provided culturally competent, age-appropriate clinical interventions during weekly individual and family therapy sessions• Led the practice to become more trauma-informed by creating an evidence-based proposal advocating for implementation of trauma-informed practices and by creating and facilitating a trauma-informed leadership team• Regularly researched information to provide helpful resources for the patients on my caseload• Professionally represented the practice at community meetings to develop community partnerships

• Empathetically and efficiently answered over 100 phone calls a day by actively listening to, validating, and analyzing customers’ needs and concerns• Assigned as one of top agents in customer service call queue within first week of employment• Quickly learned product knowledge and sales tactics to average 2-4 sales per day and become one of the top three sales agents at the company• Took ownership of any problems presented and exhausted all possible solutions• Acted as a team player by delegating issues to appropriate colleagues and communication channels or by asking for help when necessary

• Continuously improve clinical skills and maintain professional conduct while working in several psychiatric units, including mood disorders unit, dual diagnosis unit, thought disorders unit, intensive care unit, adolescent unit, and outpatient program• Assess patient wellbeing and progress through completion of psychosocial assessments, Patient Health Questionnaire, Brief Psychiatric Rating Scale, daily process recordings, and family meetings with adolescent patients• Prioritize tasks, adapt to changing needs, and proactively act as a learner and team player in a high-pressure, fast-paced environment• Transparently and authentically communicate with patients, clinicians, case managers, nurses, and psychiatrists to manage patient caseload and ensure patient-centered care• Engage diversity in practice by honoring the experience and preferred communication mode of patients of all ages, races, genders, sexual orientations, and socioeconomic backgrounds• Develop discharge-planning skills by serving in both clinician and case manager roles, seeking information on area mental health resources, reviewing safety tips with patients’ family members, and maintaining confidentiality• Shadow and assess a variety of treatment modalities to prepare for facilitating my own groups

• Managed the Substance Abuse and Mental Health Services Administration (SAMHSA) Project AWARE five-year federal grant, with an annual budget of 1.95 million dollars• Guided the work and served as a supportive coach for the three project directors, located in Browning, Butte, and Kalispell, the Youth Mental Health First Aid coordinator, located in Billings, and the project evaluators, located outside of Montana• Facilitated weekly conference calls with team members and monthly state management team meetings with leaders in state government and partner school districts• Sought out and successfully established partnerships with state mental health leaders, including the Montana State University Mental Health Research and Recovery Center, the Institute for Educational Research and Service, and the Montana Healthcare Foundation• Oversaw an effort to implement a Positive Behavioral Interventions and Supports (PBIS) framework with a focus on trauma-informed practices in three Montana school districts • Developed cultural competency by utilizing relationships to increase knowledge of, and successfully participate in, Blackfeet customs in the community of Browning• Managed the logistics for four days of implementation-planning meetings for the project directors, which included scheduling issue-area experts and meeting locations, preparing materials, and facilitating discussions• Ensured grant compliance by writing project narratives, collecting team-member submissions, and timely submitting federal reports

• Attained administrative and therapeutic expertise to deliver high-quality care in a middle school mental health setting • Collaborated with a diverse group of stakeholders and managed relationships with youth, families, team members, school administrators, teachers, and community partners• Honed direct-care behavioral intervention techniques and facilitated weekly client groups• Advocated for clients’ emotional, social, and educational needs while balancing stakeholder interests by jointly setting and meeting treatment goals• Modeled healthy behavior and continually practiced the skill of attuning to clients’ needs and emotions in the present moment• Facilitated treatment plan review meetings and respectfully assisted each family in understanding the treatment plan and the Child and Adolescent Needs and Strength (CANS) assessment, for which I became certified to complete

• Conducted and compiled extensive research on a broad range of complex public education issues, presenting my research as needed• Analyzed and summarized bills, often on short notice, to prepare staff for bill hearings• Wrote a six-page overview of school privatization bills and talking points that was distributed to legislators• Balanced multiple requests from several staff members at once and prioritized assignments, all while working as a team player

The responsibilities for the AmeriCorps VISTA position below carried over to this job.

• Oversaw a job networks program from design to implementation• Researched job networks programs, network theory, and the needs of rural Montanans• Conducted two phone surveys of 63 past program participants• Analyzed survey results to develop a project model and fundraising plan• Planned and executed three kick-off events in rural communities in Montana• Developed partnerships with employment-related organizations in each community by traveling to the towns to lead meetings• Facilitated job network meetings, which included job seekers and service providers• Promoted the events via multiple channels (radio, press releases, internet, phone calls)• Established a social media policy, Facebook page, and Twitter account for the organization• Projected costs and a programmatic timeline for grant applications• Served on the advisory council for all AmeriCorps volunteers in Montana• Conceptualized and designed the AmeriCorps volunteer website

• Integrated into a Mayan village of 200 by participating in community activities, such as farming and attending church• Identified community leaders by observing social situations• Conducted an analysis of tourism business opportunities with a community leader• Explained and promoted my project in Spanish during presentations at local government events• Elected as advisory council representative by my training class

• Assisted the two lead organizers in preparing for the first annual Project Homeless Connect – Rochester, a large-scale, one-day homeless services event in Rochester• Contacted and organized service providers for the event• Negotiated with local employers to receive clothing donations for the event• Supervised volunteers and prioritized problems as they arose during the event

• Promoted the university by leading approximately ten two-hour tours a semester• Directed families and spoke on panels during university open house events• Served on the tour guide selection committee