Jordan Brown Email & Phone Number

Helena, Montana, US

The Mental Health Update makes mental health information meaningful and accessible.

Helena, Montana, US

Los Angeles, CA, US

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Missoula, Montana, US

Missoula, Montana, US

Richmond, Virginia, US

Richmond, VA, US

• Managed the care coordination program, an integrated mental health program of a pediatrics practice with over 10,000 patients
• Designed and implemented a computer-based referral system to manage referrals of complex cases to the care coordination program and clarified that physicians understood how to effectively use the referral system
• Created a tracking system in Excel to monitor, respond to, and continually follow up with 33 total care coordination referrals on a regular basis while also transparently communicating and collaborating with the other.
• Managed an average open caseload of eight to ten families, six of which attended regularly scheduled therapy sessions
• Provided culturally competent, age-appropriate clinical interventions during weekly individual and family therapy sessions
• Led the practice to become more trauma-informed by creating an evidence-based proposal advocating for implementation of trauma-informed practices and by creating and facilitating a trauma-informed leadership team

• Empathetically and efficiently answered over 100 phone calls a day by actively listening to, validating, and analyzing customers’ needs and concerns
• Assigned as one of top agents in customer service call queue within first week of employment
• Quickly learned product knowledge and sales tactics to average 2-4 sales per day and become one of the top three sales agents at the company
• Took ownership of any problems presented and exhausted all possible solutions
• Acted as a team player by delegating issues to appropriate colleagues and communication channels or by asking for help when necessary

• Continuously improve clinical skills and maintain professional conduct while working in several psychiatric units, including mood disorders unit, dual diagnosis unit, thought disorders unit, intensive care unit.
• Assess patient wellbeing and progress through completion of psychosocial assessments, Patient Health Questionnaire, Brief Psychiatric Rating Scale, daily process recordings, and family meetings with adolescent patients
• Prioritize tasks, adapt to changing needs, and proactively act as a learner and team player in a high-pressure, fast-paced environment
• Transparently and authentically communicate with patients, clinicians, case managers, nurses, and psychiatrists to manage patient caseload and ensure patient-centered care
• Engage diversity in practice by honoring the experience and preferred communication mode of patients of all ages, races, genders, sexual orientations, and socioeconomic backgrounds
• Develop discharge-planning skills by serving in both clinician and case manager roles, seeking information on area mental health resources, reviewing safety tips with patients’ family members, and maintaining.

Helena, Montana, US

• Managed the Substance Abuse and Mental Health Services Administration (SAMHSA) Project AWARE five-year federal grant, with an annual budget of 1.95 million dollars
• Guided the work and served as a supportive coach for the three project directors, located in Browning, Butte, and Kalispell, the Youth Mental Health First Aid coordinator, located in Billings, and the project.
• Facilitated weekly conference calls with team members and monthly state management team meetings with leaders in state government and partner school districts
• Sought out and successfully established partnerships with state mental health leaders, including the Montana State University Mental Health Research and Recovery Center, the Institute for Educational Research and.
• Oversaw an effort to implement a Positive Behavioral Interventions and Supports (PBIS) framework with a focus on trauma-informed practices in three Montana school districts
• Developed cultural competency by utilizing relationships to increase knowledge of, and successfully participate in, Blackfeet customs in the community of Browning

Helena, Montana, US

• Attained administrative and therapeutic expertise to deliver high-quality care in a middle school mental health setting
• Collaborated with a diverse group of stakeholders and managed relationships with youth, families, team members, school administrators, teachers, and community partners
• Honed direct-care behavioral intervention techniques and facilitated weekly client groups
• Advocated for clients’ emotional, social, and educational needs while balancing stakeholder interests by jointly setting and meeting treatment goals
• Modeled healthy behavior and continually practiced the skill of attuning to clients’ needs and emotions in the present moment
• Facilitated treatment plan review meetings and respectfully assisted each family in understanding the treatment plan and the Child and Adolescent Needs and Strength (CANS) assessment, for which I became certified to.

Helena, Montana, US

• Conducted and compiled extensive research on a broad range of complex public education issues, presenting my research as needed
• Analyzed and summarized bills, often on short notice, to prepare staff for bill hearings
• Wrote a six-page overview of school privatization bills and talking points that was distributed to legislators
• Balanced multiple requests from several staff members at once and prioritized assignments, all while working as a team player

Seattle, WA, US

The responsibilities for the AmeriCorps VISTA position below carried over to this job.

• Oversaw a job networks program from design to implementation
• Researched job networks programs, network theory, and the needs of rural Montanans
• Conducted two phone surveys of 63 past program participants
• Analyzed survey results to develop a project model and fundraising plan
• Planned and executed three kick-off events in rural communities in Montana
• Developed partnerships with employment-related organizations in each community by traveling to the towns to lead meetings

Washington, District Of Columbia, US

• Integrated into a Mayan village of 200 by participating in community activities, such as farming and attending church
• Identified community leaders by observing social situations
• Conducted an analysis of tourism business opportunities with a community leader
• Explained and promoted my project in Spanish during presentations at local government events
• Elected as advisory council representative by my training class

• Assisted the two lead organizers in preparing for the first annual Project Homeless Connect – Rochester, a large-scale, one-day homeless services event in Rochester
• Contacted and organized service providers for the event
• Negotiated with local employers to receive clothing donations for the event
• Supervised volunteers and prioritized problems as they arose during the event

Newark, DE, US

• Promoted the university by leading approximately ten two-hour tours a semester
• Directed families and spoke on panels during university open house events
• Served on the tour guide selection committee

Master’S Degree, Clinical/Medical Social Work

B.S., Finance