Jordan Campbell Email & Phone Number

Coquitlam, Bc, Ca

Burnaby, British Columbia, Canada

• Directed the Emergency Operations team of up to 10 personnel, ensuring secure operations, and supervised, mentored, and developed a team of up to 25 members during daytime operations.• Revamped auditing procedures to enhance data value and accessibility in departmental reports.• Facilitated training courses for new recruits and existing staff, supporting the Customer Service Training department in the development and maintenance of training programs.• Managed workforce planning by monitoring contact queues, directing responses to volume needs, and initiating immediate actions to achieve service level targets.• Guided, mentored, and developed staff to meet personal, team, and departmental goals.• Served as an expert in processes, systems, and subject matter, identifying and investigating opportunities for work-related process and procedure improvements.• Facilitated escalation support for staff, aiding in the resolution of customer, system, and service issues.• Fostered interdepartmental liaisons to discuss workload trends and resource planning, as well as work scheduling and prioritization.• Enhanced the health and safety policy as Co-Chair of the Joint Occupational Health and Safety Committee by formulating written policy suggestions, and negotiating for additional training and inspection times.• Recognized with multiple awards, including 'Partnering for Progress' and 'Outstanding Performance and Lasting Contribution' in 2020, and received multiple SQM World Class Certified awards for outstanding service in 2019 and 2020.

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Surrey, British Columbia, Canada

• Managed day-to-day operations of a 2500sq retail store with annual sales of 1 million• Completed store administration duties ensuring compliance with policies and procedures.• Achieved sales goals by training, motivating, and leading a team of 10 sales staff• Coordinated marketing events with district office • Responsible for talent acquisition, staffing, and employee development

Surrey, British Columbia, Canada

• Trained, and motivated team members to help drive sales while delivering outstanding customer service• Maintained up-to-date with detailed knowledge on new and existing products• Conducted and oversaw the accurate completion of inventory audits• Achieved store financial targets

Surrey, British Columbia, Canada

Surrey, British Columbia, Canada

Bachelor Of Business Administration - Business Management

Diploma, Marketing Management

Diploma, Business Administration And Management

Diploma, Social Sciences