Jordan Davis Email & Phone Number

Orange, CA, US

• Manage the day-to-day operations of BoxoUSA.com via Shopify Plus Admin.
• Updated the company website to a Shopify 2.0 theme and optimized the website to boost conversion rate by reducing friction in the customer journey.
• Implemented applications to engage customers post sale and compile reviews and feedback on products and website experience.
• Work with developers in order to link Shopify and Netsuite presence so that inventory and financials are correctly synced to the ERP.
• Coordinated the implementation of Avalara sales tax compliance software in order to properly collect, report, and file state and federal sales taxes.

Grapevine, TX, US

• Improved eCommerce sales from $23,000 in year 1 to over $472,000 in year 5, increased website traffic by 3,634% over 5 years through Search Engine Optimization (SEO) and Pay-Per-Click (PPC) advertising, and managed a.
• Maintained full ownership of the company's Shopify store and managed all aspects of the Shopify based business including order fulfillment, customer service, inventory management, accounting, and marketing.
• Designed an eCommerce website in Shopify and Shopify Plus, optimized the user experience and user interface.
• Analyzed data using Google Analytics and Shopify to build customer personas, which resulted in a 369% increase in online orders and a 499% increase in sales in 1 year.
• Managed inventory levels of 1400+ SKU's and published new product listings with information and photography.
• Increased conversion rate by 10% and order value by 25% year over year by implementing CRO strategies and tactics; such as creating a custom 404 page with trending products and a responsive category menu.

• Managed an inventory of over 2000 SKU's across Amazon and eBay in addition to an eCommerce website.
• Packed and shipped up to 100 orders a day, increasing the efficiency of shipping times and reducing the number of customer complain.
• Increased the repeat customer rate by providing high quality customer service.
• Managed shipments with UPS, DHL, FedEx, and USPS, resulting in the lowest cost to the company and the customer for a total of 500+ packages per week.
• Developed marketing materials and created ads for local businesses using adobe photoshop and other creative tools to increase sales.

Brentwood, Tennessee, US

• Supervised a team of 3-5 associates in a retail environment and managed the store effectively, including opening and closing the store, and handling finances, to assist the store manager in daily operations.
• Gained experience in retail management and sales.
• Improved store inventory accuracy by managing inventory transfers and returns to vendors.
• Coordinated events with local businesses and community organizations, resulting in increased customer traffic and sales.
• Assisted in the coordination of the grand opening of a new retail store by setting up promotional material and staffing the event with a team of 12 employees.