- Foster positive relationships with clients and families by providing safe and valuable companionship care.- Maintain open, detailed communication with health staff and guardians to establish clear continuity of care. - Monitor and assist elderly clients with home care and transportation needs safely and on time. - Demonstrate professionalism both with clients and with support staff.

- Identified core client segments and developed clear program pathways to meet their specific needs.- Fostered positive, long term client relationships as their primary point of contact. - Utilized CRM to maintain detailed client records, plan client outreach schedules, and create reports to support executive team members in meetings. - Promoted word of mouth growth of business by identifying target prospects within social and professional groups of current clients and managing 3rd party lead generation contracts. - Created and implemented a social media calendar to add efficiency to content creation. - Developed new marketing asset mockups to ensure consistency throughout brand messaging across client touch points.

– Interface with channel managers to help create and deploy their digital channel management strategy.– Manage the digital customer experience of 4 key personas, resulting in 258.4% goal attainment of monthly engaged users in 2020.– Liaise with technical teams and business partners to develop and migrate user experience from legacy to new digital framework.– Work with marketing managers to drive activation and retention of digital tools.– Conduct voice of customer research and identify areas for improvement, increasing NSS from 24.5% to 25% and closing the gap between NSS and CNPS more than any other partner persona in the US.– Work closely with Marketo and Marcom teams to create automated partner communication journeysresulting in a steadily >7% higher click-to-open ratio compared to industry benchmarks.

-Coordinate with local and global staff to execute integrated marketing campaigns for our Home and Distribution business. -Collaborate with senior marketing staff to implement demand generation campaigns to secure sales leads.

As part of our Digital Channel Management team, I help ensure positive customer experiences across all digital touch points with Schneider Electric and build awareness around our Partner Portals to provide customers with personalized access to support and digital tools. -Design US Partner Portals to optimize user experience based on unique customer persona needs. -Coordinate with Line of Business leaders to align Partner Portal content with overall channel strategy-Develop and launch integrated marketing campaigns aimed at acquisition and retention of connected customers-Manage and moderate US Public Partner Community to increase engagement within the Partner Portals.-Lead the development of customer testimonial video and associated marketing campaigns-Oversee US Social Media accounts including editorial calendars and online engagement with customers-Lead usability testing on US Public web pages to identify pain points and improve customer experience.

Specializing in Live Concert Photography •Teams up with artists, managers, and record labels to meet promotional and marketing photography needs •Published in Music Magazines and Blogs, Cover shots, album artwork, and promotional artwork across the Southeast. •Photography used in promotional outreach internationally

5th Gear Couriers is a medical delivery service helping connect pharmacies with their patients and long term facilities in a fast, friendly, and professional manner. We currently deliver to and from facilities across Virginia, North Carolina, and South Carolina.Personal Experience & Achievements: •Manage day to day operations of multi state logistics company • Oversee 10-15 contractors daily • Increased daily delivery contracts by 46% within the first year • Helped to create and fill new job openings within the company •Communicate daily with clients and contractors to ensure safe, punctual, and effective work environment

*Orchestrated fun and exciting portrait sessions for adults, children, pets and families*Efficiently aided families in purchasing portrait packages that best suited their individual needs*Implemented new skills to help advertise and market in the local area*Performed regular maintenance on professional studio equipment and chemicals

*Processed photograph print orders*Sprayed a variety of finishes on prints, ensuring full and even coverage*Inspected orders to ensure completion*Verified and prepared orders for proper shipment