Jordan Popky Email & Phone Number

New York, United States

New York City Metropolitan Area

• In addition to all "Director of Systems & Training" responsibilities listed below:
• Check bars to ensure all aspects (display, signage, uniform guidelines) are reflective of SHG and client stanards
• Advise venue manager on any relevant information regarding staff, scheduling, ordering, etc.
• Check in with staff relating to any questions/concerns
• Check in with house management and follow up on any potential changes in venue operations, etc.
• Manage completion of the weekly schedule

New York City Metropolitan Area

• Create and manage online system for our continuous improvement process.
• Maintain and upgrade internal website and its format and contents to enhance functionality, user friendliness, and to ensure it fit SHG’s style and culture.
• Analyze and audit existing processes across all departments, including the performance of 18+ venues, and make recommendations system changes in order to support the philosophy of continuous improvement and cost.
• Conduct focus groups as needed, and personally follow up with all process owners and participants.
• Manage all process documentation for operations (concessions and catering) and administrative systems. Assist in creation of documentation as appropriate.
• Effectively communicate all critical information relating to changes in systems and ensured implementation of procedures and any required changes.

• Created and managed online system for our continuous improvement process.
• Maintained and upgraded internal website and its format and contents to enhance functionality, user friendliness, and to ensure it fit SHG’s style and culture.
• Analyzed and audited existing processes across all departments and made recommendations system changes in order to support the philosophy of continuous improvement and cost reduction. Reviewed and tracked performance.
• Conducted focus groups as needed. Personally followed up with all process owners and participants.
• Managed all process documentation for operations (concessions and catering) and administrative systems. Assisted in creation of documentation as appropriate.
• Effectively communicated all critical information relating to changes in systems and ensured implementation of procedures and any required changes.

New York City Metropolitan Area

• Managed the calendars of the CEO & COO, working with the VP of Sales & Marketing to schedule event appearances and client meetings.
• Communicated the progress of mission-critical initiatives and brought feedback to the appropriate parties.
• Conducted market research as needed.
• Ensured that the CEO had the materials, people, and information that she needed to succeed at all times.

• Manage concessions at New York City Center's mainstage and Manhattan Theatre Club's Stage 1 & 2, with a staff of up to 20 employees (on average, 6 per shift).
• Schedule and order product for shows of varying sizes/audiences, working with NYCC's many clients and event coordinators.
• Increase sales and reduce payroll while maintaining the high standards of cleanliness, attitude, and appearance expected of Sweet Hospitality Group.