In addition to all "Director of Systems & Training" responsibilities listed below:• Check bars to ensure all aspects (display, signage, uniform guidelines) are reflective of SHG and client stanards• Advise venue manager on any relevant information regarding staff, scheduling, ordering, etc.• Check in with staff relating to any questions/concerns• Check in with house management and follow up on any potential changes in venue operations, etc.• Manage completion of the weekly schedule• Ensure each bar is appropriately staffed while also maintaining the payroll budget• Manage daily callouts and position changes• Work with Venue and House Management to create most effective staffing levels to meet revenue and payroll goals. • Maintain straight A’s on all venue Health Inspections • Conduct nightly Health Inspection checks at the theaters• Confirm managers and staff are completing daily/weekly cleaning tasks• Support Venue Managers in keeping facilities in good repair• Order necessary DOH required supplies (thermometers, sani tabs, ice scoop holders)• Communicate SHG policies, protocols to staff from a positive perspective that reflects SHG’s mission• Communicate employee related issues/concerns, performance issues, • Provide recommendations regarding employee performance improvement plans and discipline to Executive Vice President• Assist with the distribution of all employee policies• Monitor theater inventories and communicate with managers regarding required inventory levels• Ensure all inventory transfers are accounted for

• Create and manage online system for our continuous improvement process.• Maintain and upgrade internal website and its format and contents to enhance functionality, user friendliness, and to ensure it fit SHG’s style and culture.• Analyze and audit existing processes across all departments, including the performance of 18+ venues, and make recommendations system changes in order to support the philosophy of continuous improvement and cost reduction• Conduct focus groups as needed, and personally follow up with all process owners and participants.• Manage all process documentation for operations (concessions and catering) and administrative systems. Assist in creation of documentation as appropriate.• Effectively communicate all critical information relating to changes in systems and ensured implementation of procedures and any required changes.• Recommend and co-develop field training programs, often writing accompanying materials.• Teach trainings and train new trainers.• Assist Operations Team as needed, either by venue management, setting up new out-of-state venues, employee/manager training, bartending, or general field support.• Co-write, co-direct, & co-produce training videos.• Assist in social media team brainstorming as needed.• Support SHG’s green initiative as a member of the green team.• Conduct interviews for new staff• Schedule and conduct all new hire and ongoing training initiatives and ensure all trainings are properly executed and tracked.• Create and manage project trackers for upcoming events, venue openings, technology implementation, and more.• Schedule and lead meetings with team members across all departments as needed throughout the length of each project.• Send task summaries and upcoming deadline reminders out to all involved team members.

• Created and managed online system for our continuous improvement process.• Maintained and upgraded internal website and its format and contents to enhance functionality, user friendliness, and to ensure it fit SHG’s style and culture.• Analyzed and audited existing processes across all departments and made recommendations system changes in order to support the philosophy of continuous improvement and cost reduction. Reviewed and tracked performance of 18+ venues to identify and recommended process changes.• Conducted focus groups as needed. Personally followed up with all process owners and participants.• Managed all process documentation for operations (concessions and catering) and administrative systems. Assisted in creation of documentation as appropriate.• Effectively communicated all critical information relating to changes in systems and ensured implementation of procedures and any required changes.• Recommended and co-developed field training programs. Often wrote accompanying materials.• Assisted Operations Team as needed, either by venue management, setting up new out-of-state venues, employee/manager training, bartending, or general field support.

• Managed the calendars of the CEO & COO, working with the VP of Sales & Marketing to schedule event appearances and client meetings.• Communicated the progress of mission-critical initiatives and brought feedback to the appropriate parties.• Conducted market research as needed.• Ensured that the CEO had the materials, people, and information that she needed to succeed at all times.

• Manage concessions at New York City Center's mainstage and Manhattan Theatre Club's Stage 1 & 2, with a staff of up to 20 employees (on average, 6 per shift). • Schedule and order product for shows of varying sizes/audiences, working with NYCC's many clients and event coordinators. • Increase sales and reduce payroll while maintaining the high standards of cleanliness, attitude, and appearance expected of Sweet Hospitality Group.