Jordan Silverman Email & Phone Number

Chicago, Illinois, United States

• To sell and detail social and corporate events within the market segments outlined by Director of Catering.• Develop and maintain Langham's best practices to ensure customer account objectives are defined, and appropriate sales activities are implemented.• Conduct site inspections throughout the property.

Chicago, Illinois, United States

• Create and distribute documents for 70+ large group (up to 300 guests) events, including BEOs, group resumes, post-event reports, menus, and floor plans• Conduct final walkthrough for key stakeholders of each large group event, ensuring clear communication between clients, vendors, and other hotel departments, such as front office, food and beverage, and banquet teams• Address day-of event challenges and swiftly determine the optimal solutions, ensuring seamless experience for the client

Chicago, Illinois, United States

• Guided guests through a personalized front desk check-in/check-out process for a 316-room hotel, confirming important information regarding the reservation and updating notes specific to the current stay or future reservation• Prioritized guest requests both in person and over the phone to maximize hotel resources and exceed guest expectations while maintaining a calm and clear composure that exemplifies Forbes Five-Star Service• Demonstrate commitment to guest satisfaction by promptly addressing issues or concerns during each stay, working diligently to restore trust and ensure a positive guest experience

Chicago, Illinois, United States

-I aimed to create "Marquee Moments" through top class guest service. I work with fellow SSAs and supervisors to resolve guest concerns and promote the safe and fun environment that has made the "Friendly Confines" famous to fans around the world• Greeted Guests, monitored security screenings, and answered questions about Wrigley Field on game days to enhance the gameday experience for 35,000+ fans over the course of ~40 games• Resolved Guest concerns at the gate and throughout the concourse to promote a safe and fun environment

Chicago, Illinois, United States

• Analyzed an average of 60 new accounts daily to assess client marketing goals, budget, and timeline in order to recommend a program level that would be most productive and successful• Evaluated and analyze client decision; maintain contact to ascertain their progress with their program choice; determine if an upsell would more appropriately enhance their business goals

Greater Pittsburgh Area

Promoted to the Group Sales Team within four months and continued to sell a full menu of ticket options:• Engaged with corporate partners and groups to provide top tier Guest experiences: Restructured the company’s five wine nights by diversifying the product sources from 1 partner to 12 local wineries that committed cases in exchange for tickets; Developed a premier event for Fortune 500 companies to entertain clients in suites or allowed traditional fans to try out a new area in the ballpark; Encouraged repeat attendance of suite Guests through personalized gameday service• Analyzed the impact of two main group programs, Girl Scout & Pride Day, and enacted strategies to strengthen these partnerships beyond game day tickets; Conceptualized business and leadership programming for Girl Scouts; Coordinated a resource fair for Pride Day to encourage more LGBTQ+ resource groups to attend games and feel a deeper connection to the team• Doubled first-half sales revenue from 2019 into 2020 by building on existing relationships and prospecting during the off-season• Built meaningful relationships with clients through a 70/30 split of warm leads and cold calls, face-to-face stadium walkthroughs, and sales events; relationships resulted in the generation of $333,000+ in 2019 Revenue, exceeding second-half benchmark goals by 15%

Pittsburgh, Pennsylvania

As a personal consultant, I worked with clients to find the plan that best fits their goals, interests and experiences. I offered a flexible, full menu of ticket options to suit their needs: - Full Season Tickets & Multi-Game Plans - Exclusive Seating in Our Hyundai Club & Club Cambria - Single game, 10-game, and Full Season Suite Options - Unique and Customized Group Outings & Events

Greater New Orleans Area

I loved welcoming people to the game and introducing visitors to the Big Easy.• Systemized pre-game support for group sales representatives: Designed promotional materials and itineraries on Publisher, communicated the gameday schedule to outline expectations, and assisted customers via inbound and outbound phone calls• Led on-court game day operations as the Served as the lead senior liaison for performance groups for all 41 Pelican home games• Executed large scale events, including such as STEM Fest, Season Ticket Holder Appreciation Night, and NFL Draft Crawfish Boil, by to include mapping out event layouts, coordinating with the sponsorship team for approved vendor items, creating day-of checklists, ensuring proper staffing for each station, was properly staffed, and leading the set-up and breakdown of event spaces

Greater Chicago Area

I aimed to create "Marquee Moments" through top class guest service. Game day responsibilities included: assisting guests with security screening,bag checking,greeting, and answering questions about Wrigley Field. I worked with fellow SSAs and supervisors to resolve guest concerns and promote the safe and fun environment that has made the "Friendly Confines" famous to fans around the world. I loved every opportunity to use my knowledge, and the knowledge of those I work with, to make fans and visitors alike enjoy every Cubs game even more than the last.

Greater New Orleans Area

I updated donor lists and created donor profiles to better utilize resources in the future. I created weekly social media posts to match with the emailed newsletter. Additionally, I coordinated with the Principal and Head of Marketing to accomplish weekly tasks.

Israel

BetterTrader is an app for day traders that brings you relevant, pre-analyzed and visual data in real-time so you can keep your eye on the prize, act within seconds, and make money. My position was to research, understand, implement, and adapt BetterTrader's marketing strategy. I utilized mailchimp,mandrill, and customer.io to create and implement an email campaign for the app. I worked with the CEO to create an entire email cycle campaign that will lead into further social media efforts.

Event / Sponsorship Activation: Seek out various events on campus for ’47 Brand to get involved in. In addition, I helped identify potential opportunities on campus that align with ’47 Brand,to reach key campus influencers, organizations, and resources by leveraging product.Social Media: Responsible for collecting content (pictures and videos) from events on campus, posting them to Instagram (using a specific hash-tag, #47College) and sending the content to ’47 Brand headquarters. Merchandising: Visited the ’47 Brand section of the bookstore once a week and submit merchandising reports highlighting in store observations and trends. Established strong relationships with key bookstore personnel.

Assisted in set-up and game operations at athletic events.Organized and operated a merchandise stand at multiple home football games.

Helped with set-up, registration, and authentication at multiple athlete signings in the Chicago area.

Learned to use various accounting skills and software by rotating throughout office. Assisted in production of basic payroll tax returns. Observed and participated in on site audits by helping to look for and record data.

Bsm, Marketing/Marketing Management, General

Activities and Societies: Alpha Kappa Psi, Relay For Life, Tulane Sports Business AssociationBSM Candidate Marketing and Finance Expected.

Bachelor'S Degree, Marketing

Spent the 2014 Fall semester studying abroad in Vienna. Completed international business and international marketing courses. Classes were.

Education record