Jordan Renner Email & Phone Number

Salt Lake City Metropolitan Area

• Custom Business Solutions: Developed a Model-Driven Power App central to business operations, automating thousands of outgoing emails and eliminating manual communication errors. This automation alone saved tens of thousands of hours of manual labor annually.• Data Integrity & Migration: Revamped the Dataverse schema to enhance data integrity, migrating over 80,000 records using Power Automate. Integrated with SQL databases to ensure real-time accuracy and data richness across platforms.• Advanced Customization & Queries: Leveraged tools like XRMToolbox, Power Apps Component Framework (PCFs), and custom JavaScript to implement advanced custom solutions. Utilized FetchXML and Advanced Find Queries for complex data retrieval and reporting.• Business Process Automation: Implemented Business Process Flows (BPFs) to guide users through long-term case processes, improving operational efficiency and compliance.• Real-Time Analytics: Developed a comprehensive Power BI dashboard, integrated into the Power App, providing real-time insights and analytics that enhanced decision-making capabilities.• Structured Data Management: Transformed unstructured data from Excel spreadsheets into a structured SharePoint List solution, implementing data validation, permission management, and regular synchronization with SQL databases.• Cross-Team Collaboration: Bridged technical requirements with business objectives, working closely with both technical and non-technical teams to ensure seamless project execution.

Led the end-to-end design and implementation of a sophisticated, model-driven Power App that serves as the backbone of the company’s CRM and Field Service operations, fundamentally transforming how the business managed customer relationships and service delivery:• Custom CRM and Field Service Management: Architected and developed a comprehensive model-driven Power App built on Dataverse, which integrated CRM and Field Service functionalities into a single, cohesive platform, streamlining workflows and centralizing data management.• API Integrations: Seamlessly integrated the application with multiple external platforms using robust API connections, enabling real-time data exchange and enhancing the operational capabilities of the business across various systems.• Advanced Customization: Utilized Power Apps Component Framework (PCF) and custom JavaScript to create tailored components and features that addressed specific business needs, pushing the boundaries of what could be achieved beyond out-of-the-box (OOB) solutions.• Automations: Implemented extensive automation through Power Automate, orchestrating complex workflows that eliminated manual tasks, reduced errors, and significantly increased operational efficiency.• User Experience and Adoption: Focused on delivering an intuitive user interface and experience, ensuring smooth adoption by both field service technicians and administrative staff, ultimately leading to a more efficient and user-friendly operation.

Cedar City, Utah

Led the full automation of business operations, achieving near-total automation and driving significant gains in efficiency and profitability. This strategic transformation leveraged Power Automate and other cloud-based technologies to streamline and optimize core processes:• Cross-Platform Integration and Syncing: Orchestrated seamless cross-platform synchronization with CRM tools, online booking systems, customer interaction platforms, financial transaction systems, and payment gateways, ensuring a smooth operational flow and consistent data across all business segments.• API Integration and Expansion: Developed and integrated with third-party APIs, enabling effortless data exchange and extending the functionality of existing systems without requiring manual intervention, thereby increasing operational flexibility and responsiveness.Provide continuous ad hoc support as business processes evolve.

Salt Lake City, Utah, United States

Power Platform/Automation:Pioneered the automation of critical processes, dramatically boosting departmental productivity and conserving thousands of employee hours through innovative solutions crafted in Power Platform:• Power BI Reports: Served as crucial Key Performance Indicators (KPIs). These reports were instrumental in providing insights that led management to implement significant procedural changes within the department, enhancing operational efficiency and strategic decision-making.• Phone Log System: Implemented a comprehensive Phone Log System across the department with Power Apps, designed to log and provide managerial reporting for incoming department phone calls. This system ensured accurate logging of call details, duration, and outcomes, enhancing accountability and providing valuable insights for service improvement.Fraud Investigations:• Conducted in-depth investigations into complex fraud cases, demonstrating strong analytical skills and a comprehensive understanding of organizational processes.Knowledge Management• Spearheaded the department's knowledge management team, managing over 120 HTML web pages detailing processes and protocols, illustrating proficiency in content management and information architecture.

Cedar City, Utah, United States

Excelled in delivering outstanding customer service, reflected in consistently high Customer Review ratings exceeding 95%. Played a key role in onboarding new members by opening loans and accounts, effectively cross-selling products and services tailored to customer needs, contributing significantly to customer retention and achieving branch objectives.

Cedar City, Ut

Spearheaded general shift operations in a fast-paced retail environment, ensuring efficient workflow and high-quality customer service across all departments.Excelled in cross-functional team leadership, coordinating effectively between the retail store, tire services, and restaurant operations, which enhanced overall service delivery and team productivity.Implemented process improvements and operational strategies that resulted in increased efficiency and customer satisfaction, demonstrating keen adaptability and problem-solving skills.Trained and supervised a diverse team, fostering a culture of teamwork, excellence, and continuous improvement, contributing to a positive work environment and employee morale.Managed inventory and resources judiciously, balancing cost-effectiveness with the need for high operational standards, showcasing strong organizational and financial acumen.