Jordan Friesen Email & Phone Number

South Bend, Indiana

• Works closely with Production Team to ensure retention and on-going client satisfaction by providing exceptional customer service.
• Participates and engages in new and existing business meetings and presentations.
• Builds and maintains client relationships.
• Responsible for coordinating the overall delivery of services.

South Bend, Indiana

• Direct liaison and account management of EAP corporate clients
• Contracting
• Maintenance and refinement of administrative internal systems
• Coordination of training and activities, reporting, and oversight of other activities that support the EAP accounts.

• Represent clients in the application and presentation of variance hearings to quasi-judicial municipal regulatory boards such as city councils, planning commissions and zoning boards
• Presentations and negotiations with municipalities to ensure maximization of client on-site branding potential
• Consistent communication with clients and municipalities regarding sign packages, processes, and timelines in order to meet tight deadlines
• Collaborate with team members through daily updates and project management
• Coordinate with Fortune 500 companies to maximize their branding potentialPermit Specialist
• Project manage permitting for location signage, including building and electrical permits to successfully meet client deadlines

• Sole facilitator of non-profit program to aid low income and refugee clients get grant money for starting a business, buying a first home, or obtaining secondary education
• Grew program participation by 50% and increased revenue for non-profit
• Develop and maintain a caseload of over 100 clients
• Review and ensure all documentation meets stringent program standards
• Aid clients in creation and review of business plans for funding approval
• Teach financial education classes to meet participation requirements

• Responsible for full spectrum of client caseload management at treatment facility for emotionally troubled youth
• Scheduled and supervised client medical, treatment, and educational appointments
• Designed and implemented Master Service Plans for client treatment
• Liaison for client’s family, legal, medical, and treatment team
• Scheduled and ran treatment review meetings
• Planned and organized daily activities

• Trained new employees on implementation of standards, protocols, and cognitive behavioral approaches
• Reviewed and authorized documentation of Residential Counselor I colleagues
• Determined and executed intervention strategies in crisis situations
• Successfully completed St. Mary’s cognitive behavioral training module series
• Continued Residential Counselor I dutiesResidential Counselor I
• Facilitated and maintained therapeutic milieu with direct supervision of behaviorally disturbed boys aged 10-17

• Guided and assisted the work of a team of writers, IT technicians, external contractors, and data base administrators in creation of a new e-commerce website
• Created conceptual design and navigational structure of website
• Responsible for overall development and production of e-commerce website, including achieving target launch date on time

Ba, Psychology

Activities and Societies: Big Brothers Big Sisters Purdue ChapterMinors in Sociology and Organizational Leadership Supervision

Counseling Psychology

• 400 & 500 level Graduate courses in Counseling and Psychology

Education record