Jordan Friesen Email & Phone Number

South Bend, Indiana

• Works closely with Production Team to ensure retention and on-going client satisfaction by providing exceptional customer service. • Participates and engages in new and existing business meetings and presentations. • Builds and maintains client relationships. • Responsible for coordinating the overall delivery of services.

South Bend, Indiana

• Direct liaison and account management of EAP corporate clients• Contracting• Maintenance and refinement of administrative internal systems• Coordination of training and activities, reporting, and oversight of other activities that support the EAP accounts.

• Represent clients in the application and presentation of variance hearings to quasi-judicial municipal regulatory boards such as city councils, planning commissions and zoning boards• Presentations and negotiations with municipalities to ensure maximization of client on-site branding potential• Consistent communication with clients and municipalities regarding sign packages, processes, and timelines in order to meet tight deadlines• Collaborate with team members through daily updates and project management• Consistent communication with clients and municipalities regarding sign packages, processes, and timelines in order to meet tight deadlines• Coordinate with Fortune 500 companies to maximize their branding potentialPermit Specialist• Project manage permitting for location signage, including building and electrical permits to successfully meet client deadlines• Accurately produce customer reports based on ordinance research and city planner communications • Manage accounts receivable, invoicing, purchase orders and proposal formation to maintain every day structure

• Sole facilitator of non-profit program to aid low income and refugee clients get grant money for starting a business, buying a first home, or obtaining secondary education• Grew program participation by 50% and increased revenue for non-profit• Develop and maintain a caseload of over 100 clients• Review and ensure all documentation meets stringent program standards• Aid clients in creation and review of business plans for funding approval• Teach financial education classes to meet participation requirements

• Responsible for full spectrum of client caseload management at treatment facility for emotionally troubled youth• Scheduled and supervised client medical, treatment, and educational appointments• Designed and implemented Master Service Plans for client treatment• Liaison for client’s family, legal, medical, and treatment team• Scheduled and ran treatment review meetings• Planned and organized daily activities• Directed management of therapeutic milieu.• Designed and implemented behavioral tracking system.

• Trained new employees on implementation of standards, protocols, and cognitive behavioral approaches• Reviewed and authorized documentation of Residential Counselor I colleagues• Determined and executed intervention strategies in crisis situations• Successfully completed St. Mary’s cognitive behavioral training module series• Continued Residential Counselor I dutiesResidential Counselor I • Facilitated and maintained therapeutic milieu with direct supervision of behaviorally disturbed boys aged 10-17• Ensured safe milieu via pro-active counseling approaches and physical crisis intervention techniques• Made quick, authoritative decisions based on established standards and protocols• Executed rotating Team Leader position organizing and operating daily client schedules and assigning team member responsibilities• Assisted in completion of daily hygiene and living routines of clients• Led therapeutic groups of 19 clients on variety of pro-social topics and techniques• Documented daily/monthly behavioral observations, state-required logs of services rendered, and detailed reports following behavioral incidents• Designed and implemented individualized cognitive behavioral programs/assignments

• Guided and assisted the work of a team of writers, IT technicians, external contractors, and data base administrators in creation of a new e-commerce website• Created conceptual design and navigational structure of website• Responsible for overall development and production of e-commerce website, including achieving target launch date on time

Ba, Psychology

Activities and Societies: Big Brothers Big Sisters Purdue ChapterMinors in Sociology and Organizational Leadership Supervision

Counseling Psychology

• 400 & 500 level Graduate courses in Counseling and Psychology

Education record