Jordan Roberge Email & Phone Number

Bloomington, Minnesota, United States

Responsible for leading individual billing, enrollment, employer group and plan setup, training, ID card development, issuance of member materials and the administrative support functions.

Greater Minneapolis-St. Paul Area

Responsible for leading individual and small group billing, enrollment, training, ID card development, issuance of member materials and the administrative support functions.

Greater Minneapolis-St. Paul Area

Lead the team that manages monthly premium billing, enrollment and maintenance on HealthPartners Commercial Individual and Direct Billed Group medical and dental insurance policies. Manage and initiate projects relating to systems and managing HealthPartners individual insurance projects.

Greater Minneapolis-St. Paul Area

Responsible for leading the team that manages monthly premium billing, enrollment and maintenance on HealthPartners Individual medical and dental policies.Manage the implementation the team which was formed in April 2014Lead and manage the performance of a team of 12 - 34 depending on staffing needsManage the temporary call center operation and staff during open enrollment periodIdentify areas where processes improvement will result in greater efficiencyBe the liaison between the project teams and my area of the businessDevelop new programs and system improvements to improve member experience

Greater Minneapolis-St. Paul Area

Contracted with HealthPartners to assist with the 2013-2014 open enrollment period for individual medical and dental policies. Evolved to a full time position leading a newly formed team.

Greater Minneapolis-St. Paul Area

Responsible for ensuring the execution of an enterprise-wide strategic diversity, inclusion and engagement plan and objectives.Develop structure for HealthPartners to implement business resources groupsDevelop and maintain Affirmative Action Plans (AAP), AAP statistical reports using appropriate software and conduct preliminary analysis in conjunction with HRIS.Performed periodic reviews to assess level of regulatory compliance on all workforce related processes, tools and resourcesPartnered with internal and external partners to conduct a comprehensive audit of regulatory complianceParticipated and provided coordination, design, development and integration of multiple projects designed to achieve improved diversity performance and support HealthPartners’ cultural values

Greater Minneapolis-St. Paul Area

Responsible for exhibitor recruitment, engagement and volunteer development; Partnered with external organizations to promote the events; Engage with exhibitors to ensure that they have a successful experience at the Forum; Use social media to help promote the Resource Expo, Career Fair, and identify potential exhibitors

Greater Minneapolis-St. Paul Area

Responsible for strategic vision and implementation of nation-wide diversity and inclusion programs.Team lead for the development and implementation of a best in class company wide inclusion training programLead the drive to make SUPERVALU a leader in LGBT inclusionCreated external and internal materials to communicate SUPERVALU’s Diversity & Inclusion initiatives Acted as primary contact and resource for Employee Network Groups and oversaw the addition of 15 new groupsPrimary contact for all SUPERVALU EEO-1 and VETS100 ReportingPartnered with legal to ensure Affirmative Action Plans were compliant and enforced, project lead on streamlining AAPsCreated measurement and metrics for diversity representation including the addition of inclusion and engagement question to the annual employee surveyRepresented SUPERVALU at professional speaking eventsConsulted and acted as a strategic business partner to HR department leads in corporate offices and field locationsProject Manager for SUPERVALU’s Annual Diversity & Inclusion Forum in the Twin Cities involving 150+ Associates and Company leaders from across the countryPartnered with Supplier Diversity to increase number of participants in the programExtensive partnership with Talent Acquisition team to drive diversity representation and enhance diversity recruitmentDiversity & Inclusion representative on internal company teams

Greater Boston Area

Responsible for conducting and developing training for various levels within the company, including senior level leaders.Created and implemented a training program for Evening Managers which lead to increased engagement and improved in-store operations during the evening hoursDeveloped and conducted new associate orientationsFacilitated training on leadership skills, performance management, change management, diversity and inclusion, and communication skills

Greater Boston Area

Responsible for store operations in the absence of, or in addition to the Store Manager and Assistant Store Manager.Supervision of Store personnel; providing customer service; achieving sales, gross profit, labor, shrink and inventory goals set for the Store; product ordering, quality, presentation, merchandising, organization, pricing, stocking, shelf allocation, staffing, training, turnover and moraleSupervised 10 to 100 associates in a fast paced and multifunctional environment and took appropriate disciplinary action when necessary

Education record

Education record