Jordan Ternes-Hoover Email & Phone Number

New York, Ny, Us

- Lead strategic oversight of IT Hub (new product launched November 2023), Slack & Microsoft Teams integrations, Electric User Hub (portal), MSP enablement, and A.I. Integration via prompt engineering and APIs.- Develop and execute comprehensive product vision, including effective roadmapping and go-to-market strategies.- Implemented Agile & Lean UX methodologies, ensuring streamlined processes and efficient backlog management.- Align cross-functional teams through strong leadership, fostering collaboration and achieving organizational goals.- Conduct in-depth product research to inform decision-making and enhance product offerings.- Successfully launched new products, utilizing effective experimentation and incubation methodologies to drive innovation within the Electric ecosystem.

Wadsworth, Oh, Us

- Bridged the gap between business and technology teams, ensuring seamless communication and collaboration.- Maximized product output of the Software Development Team through effective leadership and strategic initiatives.- Developed roadmaps in collaboration with business teams to align technology initiatives with organizational goals.- Prioritized and maintained backlogs across 7 departments (engineering, purchasing, product, sales, customer service, marketing, warehouse) and multiple E-Commerce Websites, optimizing workflow efficiency.- Acted as a multi-team/project Product Owner, coordinating efforts to deliver successful outcomes across various initiatives.- Defined detailed user stories to guide the development process and meet user needs effectively.- Played a major role in Agile Transformation, contributing to the adoption and implementation of agile methodologies for enhanced team performance.

Served as a dedicated member of Spencer's Town Council, actively contributing to various committees:- Parks Committee- Planning Committee- Finance Committee- Levy CommitteeDemonstrated commitment to community development and effective governance through active participation and involvement in key decision-making processes.

Akron, Ohio, Us

- Determined projects, enhancements, and bug fixes for product releases.- Researched and developed comprehensive product roadmaps.- Acted as the Product Expert on client phone calls and internal projects.- Managed the testing team for releases and assisted analysts in writing thorough requirements.- Took on Project Manager role for internal projects and implementations.- Played a key role in creating white papers and business cases.- Developed training materials and videos for clients and employees.- Managed all Technical Documentation.- Led the marketing efforts of the company, including white papers, videos/commercials, etc.

Valley City, Ohio, Us

Contributed to product management through diverse responsibilities:- Assisted in developing business cases to align IT projects with organizational goals.- Planned and monitored IT projects, ensuring strategic alignment and timely delivery.- Elicited and translated requirements, simplifying them for effective communication.- Managed requirements throughout the product lifecycle, fostering clear communication.- Analyzed requirements for optimal product development strategies.- Provided upper-tier support for engineering applications (Teamcenter, NX, etc.).- Administered Teamcenter and IQS systems, ensuring seamless operations.- Managed databases for IQS (QMS System) and Testing System.- Oversaw license server

Solon, Oh, Us

- Executed the vision for Resident Connect, Tenant Connect, Market Connect, Prospect Connect, API Integration Team, and Workspeed products within the MRI ERP System.- Extensive knowledge across various areas of the MRI ERP System due to Product Owner role.- Prioritized tasks effectively, contributing to successful pre-sales, sales, and implementations.- Collaborated with Product Managers to bring product visions to life.- Authored white papers, sales documentation, and regular blogs for product promotion and engagement.

Northbrook, Il, Us

- Leveraged IBM Mainframe Support expertise with a specialization in JCL (Job Control Language) development, ensuring optimal system performance.- Proactively monitored for outages, demonstrating a commitment to system reliability and seamless operations.- Collaborated seamlessly within a global team spanning the U.S., Northern Ireland, and India, enhancing cross-cultural communication and efficiency.- Applied product management principles to streamline mainframe processes, contributing to the overall effectiveness of the system.

Northbrook, Il, Us

- Excelled as a Raised Floor Systems Engineer, specializing in the installation and decommissioning of servers and cabling.- Proficiently conducted Windows patching and effectively managed IP resources, optimizing system performance.- Thrived in a student contractor role during the 3rd shift, showcasing dedication and adaptability.Highly recommended for students in the area, reflecting a strong work ethic and valuable contributions to the team.

Willoughby Hills, Ohio, Us

- Proficiently handled receptionist and cashier responsibilities, ensuring a positive customer experience.- Managed OnStar calls, demonstrating effective communication and problem-solving skills.- Wrote and closed repair and part orders, streamlining administrative processes.- Expertly completed temporary tag applications and assigned temporary tags for efficient vehicle management.- Scheduled appointments and maintained historical records, contributing to organized and streamlined operations.- Spearheaded the digitization of records, enhancing accessibility and data management.- Utilized Excel spreadsheets to support sales, including the development of macros for improved efficiency.

- Spearheaded IT management for the family farm, overseeing various aspects such as computer upgrades, desktop support, and system maintenance.- Played a key role in managing accounting and tax paperwork, ensuring efficient financial operations.- Successfully upgraded computers to enhance overall farm productivity and technological efficiency.- Demonstrated a versatile skill set, balancing IT responsibilities with financial and administrative tasks.

- Engaged in hands-on agricultural work with expertise in milking cows, ensuring optimal herd health and productivity.- Nurtured the well-being of calves through consistent and attentive feeding practices.- Contributed as a field farm hand, actively involved in cultivating and harvesting crops such as corn, wheat, and soybeans.- Demonstrated a multifaceted skill set in various aspects of farm operations, embodying dedication to agricultural excellence.

Bachelor'S Degree, Computer Information Systems

Associate'S Degree, Associate'S Of The Arts

High School, Business