Responsibilities include, but not limited to: administration/support of server room equipment across US (West Region), administration of user accounts across US (National); device research & procurement; coordinating with internet service providers; end-user support (help-desk) services for office/warehouse/WFH staff; EUS training; device inventory & phone management.

JCD NOC Lead duties plus; coordinating multi-million dollar server room upgrade, managing teammates; conducting performance reviews; planning weekly shift schedules; device research & procurement; coordinating with internet service providers; coordinating with hardware/software service providers + airport operations; using boom lift (certified); administering team user accounts; hiring of new staff; full training of new technicians.

JCD NOC Tech 3 duties plus; converting/formatting of commercial advertising content; managing timesheets; coordinating overnight troubleshooting/repairs; updating maintenance tools.

JCD NOC Tech 2 duties plus; inventory/ingestion/unmounting of all commercial advertising content; scheduling content for testing/live broadcast on massive LED arrays; backup/organization/deletion of commercial ad content; coordination of content delivery/testing with team & vendor; drafting technical documentation.

JCD NOC Tech 1 duties plus; transporting hardware & tools; maintenance troubleshooting/replacement of LED tiles, LCD screens, client players, networking equipment, Rolex clocks, scanners, personal device charging equipment, power supplies, cables; use of scissor lift (certified) & ladder; adding/appending/verifying information in tracking database; strategic shutdown/startup of all equipment due to power outage; compiling & distributing regional status reports; partial training of new technicians.

Responsibilities include monitoring hundreds of servers, clients, electronic panels, routers, switches, scanners, and other devices in a NOC environment; utilizing proprietary software packages.

Specific examples of tasks completed include building, dismantling, and transporting workstations; installing internal, laptop & portable hard disk drives; installing card reader hardware & software; installing network & local printers; modem installation; router setup & configuration (including Quality Of Service management, MAC address filtering, port forwarding); installing audio, video & capture PCI cards; audio/video setup (including projectors, surround sound, various TV display regions & resolutions); operating system installations for servers, desktops, laptops, tablets & phones; remote/network OS installation; domain user creation, migration and management; BIOS updates & configuration; Registry edits when necessary; updating drivers through vendor specific websites or Windows Update; antivirus & firewall troubleshooting (including OS rollbacks, virus removal, Safe Mode booting, and malware quarantining); ease of access for older clientele; digital camera connection & management; replacing printer cartridges, drums & paper; software serial code management; and following cable management guidelines.

Specific examples of tasks completed include transporting workstations; installing network & local printers; operating system installations for desktops; remote/network OS installation; BIOS updates & configuration; IMAC (Installs/Moves/Adds/Changes) for hardware alterations such as CMOS battery resets, RAM, power supplies, internal & external storage drives, printers, etc; and software assistance including but not limited to; Microsoft System Center Configuration Manager 2012, Microsoft Office 2010, proprietary software packages, maintenance tools, firmware & software updates.

Responsibilities include language localization, mounting & emulating builds, editing & creating various test plans; adding, appending information & fix verifying bugs, keeping extensive logs of daily activity, issue tracking, loading/unloading of executables & crash dump files, and capturing of video & screenshots while using Dell Wyse Virtualization, Microsoft SharePoint, Microsoft Office Suite, Nintendo 3DS, Windows 7, Windows 8 & Jira.

Used numerous hardware related to broadcast media transmission; including standard/high definition set-top box receivers, standard/high definition STB recorders, local client boxes, remote client transcoding boxes, broadband adaptors, remote controls, modulators, radio transponder frequencies, satellites, HDMI switches, routers, Apple TV, phones & tablets.

Responsibilities include utilizing & creating various test plans; adding, blocking, appending information, reopening & fix verifying bugs; experimenting with various online situations; and keeping extensive logs of daily activity.

Responsibilities include utilizing & creating various test plans; adding, blocking, appending information, reopening & fix verifying bugs; experimenting with various online situations; and keeping extensive logs of daily activity.

Responsibilities include utilizing & creating various test plans; adding, blocking, fix checking, appending information, reopening & verifying bugs; experimenting with various online situations; and keeping extensive logs of daily activity.

Supplied the Chief Executive Officer with server documentation, server maintenance, implementation of new software, tweaking of current software, and backup of sensitive medical files.

Duties include creating & using various test plans, writing new bugs to the database, keeping track of blocked issues, rechecked previous “fixed” issues, adding information to unreproducible bugs, reopening previously fixed issues, verifying fixes on new builds/or most recently updated version software, testing the software against different network latency situations, managing crash dumps, and keeping logs of major issues discovered late in the project life cycle.

Duties include creating & using various test plans, writing new bugs to the database, keeping track of blocked issues, rechecked previous “fixed” issues, adding information to unreproducible bugs, reopening previously fixed issues, verifying fixes on new builds/or most recently updated version software, testing the software against different network latency situations, managing crash dumps, and keeping logs of major issues discovered late in the project life cycle.