-Called and/or emailed 60-100 customers daily, securing monitoring systems for average of 5-10 new locations.-Set company record for closing 32 new locations for monitoring systems in a single day.-Trained new employees via call / screen-share shadowing on efficient workflow management, best practices for overcoming rejection, and effective follow-up/lead nurture methods for conversion.-Combined Zendesk, Grist CRM, and Microsoft Teams to organize outreach and collaborate with colleagues

I help people.

Senior Support Agent, Trainer, Workshop host, Social Media Community Management and Email Compliance.

• Efficiently handled 100-200 incoming software sales inquiries via phone, FogBugz (Help Desk tool), and social media on a daily basis• Created and executed sales campaign targeting expired accounts, netting $36,251 from January-March 2015 and bringing old customers back into the annual renewal cycle• Maximized long-term revenue by guiding 5-10 customers each week through migration process from older, “For Your Server” accounts (one time purchase) to newer, “On Demand” (subscription based) accounts from start to finish: explanation of benefits, customizing pricing, coordinating with tech support team, and completing account setup• Composed Fog Creek blog posts (ie, see: http://blog.fogcreek.com/whats-the-best-workflow-for-tackling-your-customer-support-ticket-queue/) and knowledge base articles

Rafflecopter is the world's easiest way to run a giveaway online. It allows you to customize and embed an entry form on your site that incentivizes your audience to perform tasks in exchange for entries into a sweepstakes.During my time at Rafflecopter I built upon old skills and developed new ones. For instance, I learned digital image creation from scratch, see the link in my profile "summary" above.I worked on exciting projects: I ran numerous giveaways, created a digital strategy guide (over 20 pages long) and contributed to a 48 hour “Flash Sale” promotion that brought in close to $10,000 of revenue.My Responsibilities:• Managed an online community over 100,000 users strong. This included growing the Facebook, Pinterest, Twitter, and Instagram channels. • Built partnerships / relationships with businesses and bloggers• Organized product and business development• Created a corporate blog calendar and blogging (see the Rafflecopter Blog)• Managed customer service and support on Zendesk• Compiled and analyzed customer feedback data to improve our product

Head online community management and social media for KnowYourBank, a Cambridge-based early-stage startup creating a breakthrough online service that's changing the way people discover banks and financial products.

• Customize a unique marketing strategy to best fit clients’ target market, business, and location • Maintain an interactive social media presence for companies on a daily basis, utilizing Twitter, LinkedIn, Facebook, Pinterest, Google+, and additional sites• Measure and track campaign progress through analytics from Google Analytics, Hootsuite, Sprout Social, Argyle Social, crowdbooster, TweetReach, twitalyzer, and others• Conduct 2 hour social media consulting sessions through the phone and in person revealing insider methods to construct and/or enhance the client’s social media and digital marketing strategy• Research and compose a promotional Facebook page marketing PowerPoint presentation to draw new business for Social Media Solutions and Focused Online Marketing, a leading Chicago area-based online marketing business• Social media marketing in various capacities for firms in a wide variety of fields, including: public relations, digital media, online advertising analytics, manufacturing, marketing/communications, business insurance, private education, financial services and health care•Exceeded $1,800 goal, raising $2,090 on Kickstarter to fund an independent kayaking adventure project by creating and growing a Twitter account, Facebook Page, and Blog from the ground up•Network with colleagues via Tweetups, weekly chats (on Twitter or Google+ hangouts), and read relevant ebooks or online posts to monitor latest industry trends, news, and developments

• Taught English as a foreign language (including Business English) at HAW University, Linguarama-Hamburg, The English Language Institute, and conducted private lessons• Instructed at all English language levels (from A1 to C1/C2), group sizes (from individuals to groups of 15 people), and to students of all backgrounds, including university students (from Germany, France, Poland, Russia, Turkey, Iran, etc.) and business professionals (from Airbus, Deutsche Post, Deutsche Bank, HSH Nordbank, Feldbinder, etc.)• Assessed language skills to create customized learning objectives and lesson plans based on the students’ language needs • Created PowerPoint and lead interactive presentations on using new media for language training

Social Media Magic is a social media management company that equips businesses with the strategy, creative innovation, tools and manpower to launch and sustain results-driven social media campaigns. Recognized by the Mashable Awards in 2010 as one of the Best Social Media Companies, and its "done for you" services are utilized by global business leaders, including SAP and leading small and medium enterprises. • Created and optimized Twitter, LinkedIn, Facebook, Plaxo, MerchantCircle, Twellow, Social Oomph, TwitBacks, and Ping.FM for over 30 companies, including Allstate Insurance• Customized a unique marketing strategy to best fit client’s target market, business category, and location• Composed a concise 2-4 paragraph summary for each client, including background, qualifications, current business, elevator pitch, and call to action• Developed comprehensive Excel spreadsheets to systematically track social media statistics in a user friendly format

• Strengthened extensive group of social network and digital media websites including Facebook, Twitter, LinkedIn, Delicious, YouTube, Digg, StumbleUpon, and FriendFeed to build brand image• Built company Twitter account from 110 to over 1,200 followers, building massive buzz for the upcoming “Health Care New Media Marketing Conference” and extensively expanding client base • Identified and corresponded with over 800 potential customers, promotional partners, and speakers • Collaborated with marketing colleagues to register 41 attendees in 3 months, grossing over $34,000