Jordan Sanders Email & Phone Number

Winnetka, IL, US

-Called and/or emailed 60-100 customers daily, securing monitoring systems for average of 5-10 new locations.-Set company record for closing 32 new locations for monitoring systems in a single day.-Trained new employees via call / screen-share shadowing on efficient workflow management, best practices for overcoming rejection, and effective follow-up/lead.

I help people.

Wherever I Am

Greater Chicago Area

Senior Support Agent, Trainer, Workshop host, Social Media Community Management and Email Compliance.

Greater New York City Area

• Efficiently handled 100-200 incoming software sales inquiries via phone, FogBugz (Help Desk tool), and social media on a daily basis
• Created and executed sales campaign targeting expired accounts, netting $36,251 from January-March 2015 and bringing old customers back into the annual renewal cycle
• Maximized long-term revenue by guiding 5-10 customers each week through migration process from older, “For Your Server” accounts (one time purchase) to newer, “On Demand” (subscription based) accounts from start to.
• Composed Fog Creek blog posts (ie, see: http://blog.fogcreek.com/whats-the-best-workflow-for-tackling-your-customer-support-ticket-queue/) and knowledge base articles

Boulder, CO

• Rafflecopter is the world's easiest way to run a giveaway online. It allows you to customize and embed an entry form on your site that incentivizes your audience to perform tasks in exchange for entries into a.
• Managed an online community over 100,000 users strong. This included growing the Facebook, Pinterest, Twitter, and Instagram channels.
• Built partnerships / relationships with businesses and bloggers
• Organized product and business development
• Created a corporate blog calendar and blogging (see the Rafflecopter Blog)
• Managed customer service and support on Zendesk

Greater Boston Area

Head online community management and social media for KnowYourBank, a Cambridge-based early-stage startup creating a breakthrough online service that's changing the way people discover banks and financial products.

Worldwide

• Customize a unique marketing strategy to best fit clients’ target market, business, and location
• Maintain an interactive social media presence for companies on a daily basis, utilizing Twitter, LinkedIn, Facebook, Pinterest, Google+, and additional sites
• Measure and track campaign progress through analytics from Google Analytics, Hootsuite, Sprout Social, Argyle Social, crowdbooster, TweetReach, twitalyzer, and others
• Conduct 2 hour social media consulting sessions through the phone and in person revealing insider methods to construct and/or enhance the client’s social media and digital marketing strategy
• Research and compose a promotional Facebook page marketing PowerPoint presentation to draw new business for Social Media Solutions and Focused Online Marketing, a leading Chicago area-based online marketing business
• Social media marketing in various capacities for firms in a wide variety of fields, including: public relations, digital media, online advertising analytics, manufacturing, marketing/communications, business insurance.

Hamburg, Germany

• Taught English as a foreign language (including Business English) at HAW University, Linguarama-Hamburg, The English Language Institute, and conducted private lessons
• Instructed at all English language levels (from A1 to C1/C2), group sizes (from individuals to groups of 15 people), and to students of all backgrounds, including university students (from Germany, France, Poland.
• Assessed language skills to create customized learning objectives and lesson plans based on the students’ language needs
• Created PowerPoint and lead interactive presentations on using new media for language training

Alpharetta, GA

• Social Media Magic is a social media management company that equips businesses with the strategy, creative innovation, tools and manpower to launch and sustain results-driven social media campaigns. Recognized by the.
• Created and optimized Twitter, LinkedIn, Facebook, Plaxo, MerchantCircle, Twellow, Social Oomph, TwitBacks, and Ping.FM for over 30 companies, including Allstate Insurance
• Customized a unique marketing strategy to best fit client’s target market, business category, and location
• Composed a concise 2-4 paragraph summary for each client, including background, qualifications, current business, elevator pitch, and call to action
• Developed comprehensive Excel spreadsheets to systematically track social media statistics in a user friendly format

Chicago, IL

• Strengthened extensive group of social network and digital media websites including Facebook, Twitter, LinkedIn, Delicious, YouTube, Digg, StumbleUpon, and FriendFeed to build brand image
• Built company Twitter account from 110 to over 1,200 followers, building massive buzz for the upcoming “Health Care New Media Marketing Conference” and extensively expanding client base
• Identified and corresponded with over 800 potential customers, promotional partners, and speakers
• Collaborated with marketing colleagues to register 41 attendees in 3 months, grossing over $34,000