Jordan Stacy Email & Phone Number

Seattle, Wa, Us

• Leader for 3 teams of Technical Account Managers supporting AWS’ top customers. Managed direct reports across the US, including manager of managers, with hiring manager and headcount responsibility.• Combined customer’s annual AWS revenue over $1B.• Partnered with Sales account leaders, Solutions Architects, and Customer Solutions Managers to develop account plans and deliver quarterly business reviews with internal and external customers. These reviews were delivered to the customers’ CEOs and senior executives.• Lead on global team to evaluate and define requirements and processes to drive improvement for AWS’ critical service events response. Reviewed previous critical events and identified specific recommendations to deliver to stakeholders, including Enterprise Support Directors, VPs, and Amazon CEO Andy Jassy. The result of this work impacts all AWS customers and thousands of TAMs globally.• Top 25% for manager satisfaction based on direct reports feedback. Inclusion and Diversity ambassador. Promoted 3 employees, including from individual contributor to people manager.

Seattle, Wa, Us

• Principal technical advisor for our largest customers; partnering to craft and execute strategies that drive customer adoption of AWS services. Combined customer’s annual AWS revenue over $100M.• Led AWS’ largest Game Tech customer launch in 2021. Advised customer on capacity planning and partnered with EC2 team for a global rollout. Awarded internal Game Tech Account Team of the Year and Game Tech Workload of the Year for recognition of my efforts. Rated top 20% of all TAMs globally during performance review.

Seattle, Wa, Us

• Guided customers through exponential growth on AWS, including global expansion to multiple regions and IPO filing.• Advocated internally with AWS teams on behalf of customers to drive product roadmaps and feature requests.• Established trusted relationships with customers senior leadership and executives for long-term successful partnerships with AWS.• Developed solutions and provided technical guidance based on AWS best-practices.• As Enterprise Support Lead, set goals and held weekly 1-on-1 meetings with TAMs in our cluster. Partnered with manager to grow team to 22 TAMs.• Interview, mentor, and develop new employees both locally and virtually.

Irvine, Ca, Us

• Managed a team of 7 System Administrators responsible for deployment services including OS image, software management, and update compliance for 4000 servers and workstations across 80 locations.• Partnered with other IT departments within the organization to collaborate on overlapping projects, communicate key information, and support business objectives.• Took ownership and delivered emergency data migration impacting 3000 users, including project plan, developing code for migration and reporting, and drafting communications to key stakeholders and end-users.

Jacksonville, Fl, Us

• Managed a team of 4 System Administrators responsible for global infrastructure, including sprint planning, performance evaluations, and mentoring. Created service catalog to standardize deliverables to internal customers.• Provided leadership to engineering, analytics, and PM teams to ensure alignment with department goals while exceeding business expectations.• Headed IT consulting engagements that resulted in revenue-generating opportunities.• Coordinated initiatives with engineering to implement DevOps automation and Infrastructure-as-Code utilizing Ansible and PowerShell.

Beaverton, Oregon, Us

• Provided leadership and strategy to support rapid organizational growth and the integration of 3 acquired companies.• Supported initiatives for migration to cloud platforms, including Azure and AWS.• Adhered to Agile methodology utilizing Jira and Confluence for project management, Kanban board, and issue tracking.• Deployed Azure Single-Sign On (SSO) with cloud services including Box and Zoom.• Implemented Sendgrid bulk email cloud platform, utilizing SPF, DKIM, and DMARC for secure sending.

• Designed and implemented HIPAA-compliant IT infrastructure. Reduced annual IT expenditure by $100,000 with a 4-month ROI.• Provided IT recommendations to the Healthcare Technology Committee on a new data analytics platform.• Implemented Microsoft Azure cloud for offsite backup and disaster recovery.• Defined and monitored SLAs for internal and external service providers.• Led initiatives on the leadership committee, as well as the hiring committee for the Chief Operating Officer.

Portland, Or, Us

• Supervised 3 contractors, including defining outcomes, progress tracking, and reporting.• Reduced IT costs by $250k through efficiency increases and alternatives for reoccurring monthly services.• Modernized architecture and design of custom web application. This application is the primary product for the organization with several thousand users worldwide. Created a dev environment separate from production, implemented Git version control and issue tracking. Implemented DevOps and Infrastructure as Code (IaC) frameworks to manage and deploy new releases to dev and production environments.• Deployed System Center VMM and Config Manager to manage VMs and workstations across 25 locations.

Lake Oswego, Oregon, Us

• Led 5-person team to define IT strategy and develop 3-year roadmap aligned with business objectives. • Hired and managed full-time IT Senior Associate and created an IT internship program.• Ensured compliance with PCI, Oregon Identity Theft Protection Act, and other regulatory requirements.• Oversaw IT budget and managed vendor relationships, including contract negotiation.• Project Manager for physical office move, including coordinating with multiple vendors, translating business objectives to technical requirements, migrating servers and networking equipment, and meeting business deadlines.

Lake Oswego, Oregon, Us

• Architected IT infrastructure based on industry best practices to support annual 10% user growth. Designed and implemented deployment platform for Windows and line-of-business applications. Integrated separate IT infrastructures as part of an acquisition of another firm.

Newberg, Or, Us

Oversaw student help-desk, including direct supervision of 4 student employers.Provided technical support for students, faculty, and university employees on Windows and OS X.Designed, configured, and deployed campus-wide wireless access.Implemented SNMP monitoring system for network devices.