At my current position I've worn many hats, one as a director of marketing and another as a business consultant. At BoxIT I help provide local, reliable and cost-effective IT services to San Francisco Bay Area businesses through automation, 24/7 management, and a data-driven approach. Some of my responsibilities included: • Gathering and assessing business requirements in order to identify key performance indicators that align with the business challenges, opportunities, and long-term vision.• Reviewing, analyzing and evaluating business/customer requirements. Making recommendations as to how BoxIt technologies can best be used to support the business/technical strategies.• Conducting an assessment of the current-state business operations to identify gaps, opportunities, and threats to achieving long-term success.• Providing insight into current business opportunities based on an understanding of internal and external best practices.• Providing project status reports to business sponsor, management, and project teams.

My first position at boxIT, before being promoted to business consultant consisted of:• Developing, writing, and editing a variety of traditional and online marketing messages and communication pieces designed to capture target audiences’ interest and influence action.• Strategic planning, developing and coordinating of all marketing communications programs to promote BoxIt brand and products to further company’s sales objectives• Preparing communication materials for external and internal presentations on products, services, and business plans• Actively participating in brainstorming with other members of the marketing group to generate creative campaign strategies and tactics for new product launches and product enhancements• Working to ensure the consistency of our brand, tone and message and interacts with groups throughout the company to develop content• Measuring effectiveness and quality of marketing content and adjusts as needed to meet objectives

Image-X Enterprises is a global leader in document management, content management, workflow automation, and electronic filing systems. Since its establishment in 1989, Image-X has created multiple solutions for document management problems related to government, healthcare, education, and financial institutions. We are specially trained to advise you on the latest software and hardware technologies to make your business operations more efficient while effectively reducing overhead costs.My responsibilities as account manager include:• Managing and growing revenue and market share from designated accounts to maximize customer satisfaction and achieve company's strategic objectives.• Developing and maintaining client relationships to ultimately drive revenue growth.• Developing and executing account strategy by collaborating with account team to deliver stronger, more relevant value propositions.• Focusing on customer's satisfaction, knowing the customer's business and workflows, developing proper contact network within accounts.• Providing customer product training as necessary.

Future Technology Company (FTC) develops transformational and cost saving products for human and environmental benefit. From ambient lighting for the home to task and accent lighting for any setting, our versatile LED bulbs reduce the carbon footprint and dramatically reduce electricity expenses.My job as technical writer was to communicate FTC's mission and bring to life changing consumer products and LED technology to the mass markets of the United States, India and other emerging countries.My responsibilities included:•Performing research, writing, editing, and document production and coordination on a variety of BD and/or Client projects.•Establishing pre-production document management and file-sharing processes on some projects.•Coordinating project deliverables activities; overseeing preparation/writing of sections; editing and sometimes writing sections; coordinating with graphic design, document processing, and production staff; and establish and enforce compliance with requirements.•Implementing company image/brand on technical documents.

Arlie & Company is a diversified, development and management company with a unique entrepreneurial spirit. Their ability to identify smart real estate investment opportunities and create innovative projects that improve the quality of life in our communities is the key to their success.As Property Service Manager my responsibilities included:• Coordinating maintenance programs relating to the interior and exterior conditions and appearance of the assigned property.• Being responsible for prompt and positive response to requests from property tenants, for the implementation of ongoing contact programs, to constantly assess tenant needs and to assure problems are being solved promptly, and to the mutual benefit of the tenant and the properties.• Participating in the development and administration of the strategic property plan and budget for the property• Assisting in the collection, analysis and reporting of data required to provide accurate and current assessments of property management objectives in an accurate and timely manner.

Collaborated with team members regarding customer concerns in order to improve the overall customer experienceRoutinely evaluated customer feedback in order to enhance client satisfactionEnsured timely and effective resolution of all customer issues