Jordan Taylor Creatives is a boutique project management + digital design studio

• Assist internal departments by contacting provider offices regarding customer service/operational issues/complaints & grievance resolutions and documents appropriately• Completed continuing education courses, which included: 2015 Trends in Insurance Legislative Updates, Claims: Fulfilling Promises, Earthquake Insurance, Errors & Omissions, Issues We Face 2016, and Watch Your Language. • Conduct educational and credentialing PCP and appropriate SCP office site visits according to established standards • Prepare regular correspondence and special mailings to assigned providers• Provide ongoing education, develop agendas, organize informational material, facilitate workshops, and participate in meetings for assigned networks• Research and respond to issues and inquiries concerning benefits, claims, reimbursement issues and recommend appropriate actions to the requesting party

• Worked and resided with a Spanish/Catalan family, where main responsibilities include: improving children’s English language skills, attending a Spanish language course, following a strict schedule for the children (ie: school, meals, walks, activites, naps)• Personal growth includes: adaptability, ability to work in a multi-lingual and multi-ethnic environment, ability to handle stressful situations, ability to plan, organize, and prioritize schedules, strong communication skills, second language skills, self-reliant, self-motivated, and dependable

• Participated in the development of enrollment workflow processes required by Healthcare Reform• Calculated changes necessary to large group, including out of pocket amounts, required to satisfy the Healthcare Reform mandate• Researched several federal regulations, including Health Reimbursement Account and small group essential health benefit to determine issuer requirements• Performed customer service by contacting the Senior Health Plan Medicare members advising them of plan benefits available to them• Reviewed confidential electronic employee files for accuracy, readability, and to confirm that all necessary data was present• Assisted the Human Resources department in the conversion of paper files to electronic media• Audited and updated confidential information in the candidate tracking system• Received Oklahoma Life and Health Insurance License• Gained federal certification in the Marketplace Agent Exchange

• Facilitated various activities for underprivileged children, while teaching them the values of nutrition, literature, exercise, creativity, and cooperation amongst each other