Orchestrate demonstrations to train faculty and stakeholders in use of makerspace equipment and software.Responsible for coordinating with stakeholders to ensure timely completion of multiple ongoing projects.Integrate new initiatives to increase user engagement, collaborating with the communications team to markettraining sessions.Maintain documentation of makerspace equipment and software, including 3D modeling and lasercutter software.

Performed product backlog refinement; led sprint retrospectives and reviews. Conducted design research on integration and implementation of smart home technology; synthesized research insights into report for leadership team. Created personas and user journey maps through in-depth interviews with stakeholders designed to better understand user needs and pain points.

Performed data analysis of service center’s current CO2 emissions, visualizing data and providing recommendations to better track the service center’s energy usage. Oversaw user research among service floor employees through surveys and interviews. Utilized data to identifypotential initiatives intended to reduce carbon emissions.Developed a product roadmap & strategy in response to research findings; presented results to stakeholders and leadership team.