Jordan Valle, Pmp Email & Phone Number

Kissimmee, FL, US

• Oversee 7 implementation workstreams including Accreditation, Finance/Rev Cycle, Intake, IT, Managed Care, Nursing, and Pharmacy, to achieve a 6-month implementation
• Maintain effective and transparent stakeholder engagement

Maitland, Florida, United States

• Oversaw successful IT implementation of 6 Carepath Partner's Hospital Systems
• Provided supervision, ticket review, and training for the Tier 1 support team
• Performed analysis, triage, and resolution of technology issues | Provided escalation to Tier 3 support team if required

Maitland, Florida, United States

• Provided front line technical support to employees via calls, chat, email, and remote support
• Installed and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Utilized technical skills, historical records, knowledgebase and other appropriate tools to analyze and diagnose issues
• Set up equipment for employee use, performing or ensuring proper installation of appropriate software and all peripheral devices
• Performed analysis and triage of technology issues including data collection, and (if required) escalation to Tier 2 support teams

Camp Pendleton, CA

• Performed maintenance troubleshooting and conducted anomaly detection
• Responsible to maintain $915 million worth of equipment from aircraft to analytical tools
• Operated as a liaison between 3 companies during troubleshooting, systems testing, and aircraft launches
• Coached 15+ employees to obtain 25+ industry standard certifications
• Continued to maintain all UH-1Y Crew Chief | Flight Navigator duties

• Conducted more than 750 mishap free flight hours
• Enabled pilots to conduct dynamic missions by providing real-time updates on meteorological conditions, aircraft systems, and flight risks while operating complex weapon systems
• Trained 400+ pilots on procedures regarding risk management and communication from executive to junior level

This 18-week program covered topics such as access controls; risk identification, monitoring and analysis; incident response and recovery; cryptology; and network and communications security. Concepts are based on the U.S. National Institute of Science and Technology’s (NIST) Security Framework and (ISC)2‘s body of knowledge. These included understanding.