Providing Safety Solutions and Service to Northern New England.• Commercial, Industrial & Residential Fire Alarm Systems• Commercial, Industrial & Residential Security Solutions• System Startups/Finals• Intrusion Prevention• Inspection and Testing• CCTV / Surveillance• Access Control• Nurse Call / E-Call• Intercom• Telephone Entry Systems• Wireless Mesh Networks (WMN)• Security Systems & Mobile Integration

* Recruited for special projects, trainer and consulting *• Recruited to train and consult in operation progression• Evaluate and communicate capability results pre and post training• Assisted in preparation of approaching transitions• Analyze data, makes recommendations, and provided accuracy guidelines to voice provisioning co-workers• Generated non-scheduled reports on work accuracy, errors and trends• Provided situation materials on resolution strategies and tactics• Pool resources with leadership on efforts to maintain and improve productivity levels

• Provided telecommunication services to customers• Training and coaching of CSR’s and Dispatch personnel • Provided comprehensive improvement solutions to internal leadership• Assisted Corporate product and deployment groups with local testing, support and delivery• Coordinate the testing of installs, upgrades, and equipment with the vendors, field technicians and customers• Supported efficiency efforts with internal company staff, leadership, and partner vendors• Provided innovative support solutions for Commercial Voice Operations

• Provide solutions to the customers in a high volume call center environment• Promote and educate customers on products and services • Assist co-workers and aid in the training and coaching of other CSR’s• Communication with other departments to gather information and resolve matters• Handle complex customer complaints and inquiries

• Computer Repair, software installation and repair, hardware installation and repair, virus and spyware removal, system performance monitoring• Network preparation troubleshooting and administration • Database entry and management • Assisted with accounts receivables and financial operations