As a brewing specialist, I brought 30 years of professional experience (including founding and building a 5000 bbl/yr brewery) to the Virtue Cider team. Skillset hired for included cold-side cider manufacturing; HVAC and plumbing; zymurgy lab techniques; cellar management; packaging and warehousing; quality control; sales and customer service; and event representation.My team was laid off due to the Covid-19 shutdown.

LCI is an OEM manufacturer of highly-engineered products for the US and European RV industry markets, with $2.5 billion annual sales. I was hired for the following positions and missions:• KM Manager of ITS Infrastructure. Responsible for all network and technical documentation, and ITS knowledge management.• Create documentation for the InfoSec department (using NIST standards), including libraries for all IT compliance docs.• Bring the company to level 3 PCI compliance.• Bring the company to GDPR compliance.• Document standard routines for Operations and the Service Desk.• Design the taxonomy and create the SharePoint Online corporate site and document repository.• Design and document local office and data center infrastructure standards.• Create and maintain the company ITS Service Catalog.• Perform Office365 Global Administrator functions for the company SharePoint site collections.

PCG is a privately-held $350 Million consulting firm serving government clients in the Education, Technology, International and Health & Human Services arena. During my tenure, our network team served over 1,800 employees in 55 offices throughout the US, Canada and Europe.• Member of Information Technology Services (ITS) Infrastructure team. Responsible for all technical documentation and ITS knowledge management.• Designed and documented Local Office and Data Center standards.• Designed and implemented SOC II compliance document controls and audit remediation.• Documented the ITS disaster recovery project, including publishing hard-copy tabbed runbooks.• Documented the ITS Services Catalog.• Documented standard routines for transfer of routine admin tasks from INF to Ops, and created the “train the trainer” guides.• Designed the taxonomy and created the O365 SharePoint Online corporate site and document repository for the company’s seven practice areas.• On-boarded and trained junior tech writers.• As one of two company Office 365 Global Administrators, managed PCI's O365 tenant and user base.

Founder, owner and brewmaster

- API Documentation using Doxygen.- Semiconductor fab supply chain documentation.- Collateral docs for AMD/GlobalFoundries separation.- Edited and maintained Visio process diagrams for fab production systems.- Created implementation guides, help guides, release notes, and online customer help.

• Documented the software development lifecycle of an automated SDLC build product in an Agile programming environment.• Identified documentation needs, analyzed requirements, and created implementation plans. Documentation included writing the Installation Guide, Help Guides, Release Notes, and online customer Help.• Maintained document source control using Subversion.• Resolved defects and bugs using ClearQuest.• Single-sourced (XML .dita files) all documentation using Arbortext Epic Editor.• Met or exceeded aggressive deadlines in a diverse development environment.

• Documented the development of a suite of customizable network security management and reporting tools. These tools allowed sys admins to build unique application functions and features to better manage Windows Active Directory and/or NetWare eDirectory and GroupWise.• Managed, maintained and updated software help content (using RoboHelp) for each of the four products.• Created user guides and manuals (using FrameMaker) for customer-facing .pdf and print support documentation.• Created and maintained a knowledge management wiki (using MindTouch Deki Wiki) for the marketing and sales departments.• Wrote white papers on how the technology specifically enhanced revenues for standard business verticals.• Migrated the public web site from FrontPage HTML to CSS, including home page and navigation redesign.

- Managed RFQ and RFP responses, the knowledge management system, and detailed energy audits for an Energy Savings Company (ESCO).- Created winning responses for energy performance contracts totaling over $50 million. Contracts include the City of Houston, Lackland AFB, and the Washington D.C. public school system.- Migrated all engineering content from network drives to a web-based collaboration CMS (SharePoint).- Created and maintained an open-source knowledge management wiki for the district’s engineering and sales departments.- Monitored and updated Siemens corporate graphic and style standards for all customer-facing documentation.

- Hired as PMO's senior tech writer, ensuring Sarbanes-Oxley compliance.- Wrote white papers, audit reports, process and procedure manuals, and policies for the IT department.- Created .ppt presentations, Excel spreadsheets, VPMi entries, and oversight committee reports documenting the company’s compliance progress.- Worked with senior management, IT directors and project managers to document Harcourt IT software development processes and procedures.- Subsequently contracted to analyze and manage requirements for changes to their PeopleSoft/proprietary supply chain application integration.

- Created and managed all technical documentation for a BPM software company. Clients included EDS, Dell and Trendec.- Wrote white papers and created presentations on the BusinessThreads Engine, an executable business modeling software engine. - Acquired, assessed and designed user requirements from meetings with customers and project stakeholders. Worked as liaison between customers and Dev to implement and modify product functions and features.- Created technical manuals, Visio entity-relationship and data flow diagrams, and UML diagrams for the development team.- Wrote and published online help modules for all pilot software shipped.- Wrote and published marketing content to the public web site.- Assisted in building and maintaining the company’s content management system using SQL Server.

Staff Writer and Copy Editor; Music reviewer; Advertising Sales

- Wrote all technical documents to support production of Dell’s SOHO tech support software product, including software manuals, policies and procedures, user help modules, Visio diagrams and web-based training.- Wrote and published marketing content and messaging to the public web site, and to our subscribers’ online support software product.- Wrote and published the All.com company style guide to the intranet.- Managed one junior technical writer.

- Hired as Portal Manager for the customer solutions team, overseeing our AOL and Yahoo portals. Managed team of five CS representatives.- Promoted to Marketing Manager for AOL and Yahoo affiliate partnerships.- Promoted to Web Specialist, developing, documenting and maintaining the web site. Manager in charge of banner ad scheduling (using Netgravity).