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As an Account Executive, I partner with clients to transform the ways in which they interact with their customers, suppliers, partners and employees on a daily basis.

World Manager is a SaaS application with suites covering Internal Communications, Training, Human Resources, Operations, and Scheduling and Rostering. We are in the business of giving CEOs, COOs, and HR and Training Managers access to real-time stats globally for all of the above areas. We are the first all-in-one frontline management platform, with tools specifically designed to boost engagement and increase overall employee satisfaction in a competitive retail industry.Roles & Responsibilities- Bringing on new clients to the World Manager platform (200-10,000 users).- Full sales cycle, including outbound prospecting, qualification and needs assessment, presentation and ROI discussion, close and client onboarding.- Assisting in recruitment and training of new team members.Selected Accomplishments- Played a key part in setting up an outbound sales team, including development and review of all team member KPIs.- Assisting in updating marketing strategy.

Telstra Business Centre Rosebery & Telstra Business Centre Macquarie Park Roles & Responsibilities- As Sales & Centre Manager I was responsible for the day-to-day running of the business, as well as all sales numbers and KPIs. - Reporting to the Directors and measured on a P&L basis, I was across all incomings and outgoings. - Responsible for recruitment, training and onboarding of all new staff – from experienced sales representatives to rookies.- Develop and monitor KPIs for all sales staff.- Coach and mentor all staff to help achieve both personal and professional goals.- Oversee provisioning of sales and assist administration staff where required.- Visiting Medium to Large clients alongside existing sales representatives when requirements were outside of their scope or capability.- Building and developing external relationships to manage additional lead generation, including Telstra internal sales teams and third party IT companies.Selected Accomplishments- Writing the two highest months (Gross Profit) in TBC Macquarie Park history.- Developing and piloting a Local Acquisition Program which was used by Telstra as a case study for other Telstra Business Centres.- Taking Telstra Business Centre Macquarie Park from being ranked last in Australia (-80) in July 2014 for NPS (customer satisfaction) to consistently being in the Top 10 in the country (scores of +75 and above at a time where Telstra’s overall NPS averaged below 0).- Ranked #1 in NSW and #3 in Australia for FY 14/15 (out of 85 centres) for PABX unit sales and dollars financed through Capital Finance (Telstra’s sole provider of finance).

Telstra Business Centre RoseberyRoles & Responsibilities- Whole of business Account Manager (new business and retention) specialising in the following products: - Fixed Voice & PABX - Mobility - Unified Communications - Simple & Complex Data (WAN, MPLS etc) - Cloud Solutions (SaaS, IaaS, BaaS etc)- Focus on SME and mid-market clients with an annual Telecommunications spend of up to $250k.Selected Accomplishments- Roles included Inside Sales, Account Executive, Senior Account Executive and Team Leader prior to my official promotion to Sales Manager.- ZERO customer complaints in over five years.- Top sales rep FY 10/11 (138%), FY 11/12 (130%) & FY 12/13 (142%).- Ranked #1 in NSW and #3 in Australia for FY 12/13 for Telstra Complex Data sales (team of four).

Started an independently run Telstra Dealer which, unfortunately, didn't quite get off the ground!

Involved in B2B sales specialising in Telstra Fixed Voice Contracts