Jordan Mims Email & Phone Number

Charlotte, North Carolina, United States

Develop and implement community health strategies, initiatives, and partnerships within the Novant Health System in alignment with organizational goals. Supervise and ensure seamless clinic operations for efficiency. Manage finances and devise budgets. Evaluate and coach staff performance. Resolve clinic conflicts promptly. Monitor patient flow for prompt service. Advocate for pediatric health needs by representing the Novant Health Pediatrics Department in various community health forums, coalitions, and policy meetings. Ensure adherence to regulations. Foster positive team atmosphere. Collaborate with departments for streamlined operations.•Lead all business operations by organizing regular meetings with key stakeholders, boosting bottom-line financial performance by 2.5% through meticulous analysis of scheduling templates and identifying process enhancement opportunities.•Implemented quality improvement initiatives to enhance patient appointment satisfaction, elevating office rating from 4-stars to 5-stars based on patient feedback.•Analyzed historical financial performance and conducted monthly P&L analysis to lower practice expenditures by 12% and drive revenue growth, expense leveraging, and asset management.•Boosted provider schedule utilization by 40% monthly through MyChart engagement platform, resulting in 15% increase in overall patient access and appointment availability.

Charlotte

Orchestrated development and execution of innovative strategies to optimize employee engagement. Partnered with department heads to analyze workforce data, identifying training needs and improving employee retention rates. Facilitated training and development of new staff to ensure seamless integration and enhance team performance. Conducted performance evaluations and provided coaching to team members.•Oversaw all business operations and documentation by conducting regular meetings with stakeholders, resulting in increase in staff retention and morale by over 80% through performance enhancements and process refinement.•Revitalized core operations by implementing quality assurance and improvement training programs, leading to improvement in relationship between EMR usage, effectiveness, and patient appointment satisfaction, resulting in increased office ratings from 3 stars to 4.5 stars.•Achieved 20% reduction in practice expenditures by analyzing historical financial performance, conducting financial reviews, and emphasizing revenue growth, expense leveraging, asset management, and contribution margin achievement.•Spearheaded employee performance and development process by introducing 9-Grid Model, leading to 25% growth in practice staff through evaluation of staff leadership potential and performance.Enhanced practice revenue streams by optimizing provider schedule utilization by 40% through SolutionReach engagement platform, and boosting new patient care and treatment acceptance by 50%.

Detroit, Michigan, United States

Oversee operations across seven dental offices to support dentists in achieving growth goals. Provide leadership and guidance to teams, resolve conflicts, and make strategic decisions. Develop strategies for optimizing workforce performance and retention. Analyze business reports to meet budget and contribution targets, focusing on performance issues affecting revenue and profitability. Review P&L statements for each office, devising plans to address underperformance. Organize in-office visits and quarterly meetings for all locations. Recruit, train, and mentor Practice Managers and assist in selecting dentists. Present regular reports and recommendations to management on office performance.•Led interactive professional development workshops for 30+ administrative and clinical staff, yielding 100% surge in patient satisfaction.•Slashed monthly supply expenses from 15-17% to the 4-6% target by conducting thorough financial reviews and profit and loss analysis to boost revenue and optimize expenses.•Introduced online insurance claim toolkits, ensuring 100% processing accuracy rate, streamlining insurance claims and patient billing processes, and saving 15 hours of manual work.•Organized team meetings, huddles, and quarterly business reviews, providing feedback, financial insights, and training, resulting in 75% enhancement in office morale.•Partnered with team in recruiting, interviewing, onboarding, and training 25 new team members using 30-60-90 benchmark training program, contributing to retention rate exceeding 75%.

Detroit, Michigan, United States

Developed and executed operational strategies to optimize regional performance and increase overall efficiency. Oversaw budget accountability, compliance, and reporting for community health initiatives. Fostered strategic collaborations with payors, government agencies, and community organizations. Cooperated with regional teams to analyze market trends, identify growth opportunities, and drive revenue growth.•Trained and ensured staff meet licensing standards, recipient rights, and TJC requirements, driving 50% increase in patient participation.•Conducted skill-building sessions, boosting monthly patient engagement by 63%.•Administered human resource activities such as recruitment, interviews, staff evaluations, and training, leading to 70% improvement in staff retention post 90-day benchmark.•Secured approval for 10+ service contracts and enhance participation by 63% through contractor performance evaluations.•Developed staffing hours and overtime measures to optimize salary budgeting, resulting in a 50% improvement in staff retention.•Led marketing strategies and revenue generation by utilizing social media platforms, achieving 20% monthly increase in followers.

Doctor Of Healthcare Administration

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor Of Arts - Ba, Criminal Justice/Safety Studies