Jordan Word Email & Phone Number

Greater Atlanta Area

Atlanta

• Ensured a positive consumer experience by determining the best solution for each customer and resolving inquiries in a timely manner
• Proactively responded to various requests sent to the shared email inbox from colleagues within and outside of my department as well as retail partners
• Used knowledge of products to help customers with assembly, troubleshooting, and to offer alternative replacement solutions

Los Angeles, California

• Screened and routed phone calls appropriately; managed voice mail and general email inbox
• Processed incoming/outgoing mail and assisted the department with projects as needed
• Provided information regarding signing a film as a union project; helped filmmakers and producers initiate the process

Beverly Hills, CA

• Created print ads for agents across 10 offices and submitted them to various publications daily
• Assisted in creating the print advertising process and implemented it across 9 regional offices
• Organized and managed advertising campaigns for the LA Times, Variety, and Wall Street Journal
• Tracked print advertising expenditures for 50+ outlets and reconciled invoices

Alhambra, CA

• Managed a team of 18 people; closely monitored metrics to improve performance
• Mastered custom programs and assured they functioned correctly
• Helped maintain Amazon account health and managed content on Amazon and within our SQL database
• Maintained stock of office supplies, completed new technology setup, planned events and completed various tasks as needed

New York, NY

• Office Coordinator
• Ensured a professional and accommodating office for all staff that included assisting with calendar management and coordinating meetings, resolving general technology issues, and maintaining office equipment
• Created a system to order, purchase, receive inventory, and process staff supply requests
• Processed student applications and helped prospective students to complete the student application and enrollment processExecutive Assistant to the CEO
• Enhanced executive's effectiveness by providing information management support; representing the executive to others
• Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel

Kalamazoo, MI

• Inside Sales and E-commerce Sales (Automotive Parts)
• Helped to build a successful sales team that increased our monthly profits from $1000 to $90,000 in one year
• Assisted customers in making a purchase over the phone, made them feel confident about their purchase, and built strong relationships with them
• Managed a cooperative strategy with a multimillion dollar online marketing company to improve product visibility, which resulted in higher search indexing and an increase in store traffic
• Managed all aspects of order creation on all sales originating on eBay; Handled all eBay store marketing including internet marketing and trade showsReceptionist
• Answered and directed all phone calls using a multi-line phone system

Kalamazoo, MI

• Aided in making and selling custom professional wrestling gear
• Received and organized customer orders
• Developed relationships with customers and used networking skills to increase client base

Bachelor Of Business Administration (Bba), Marketing, 3.8

Magna cum laude

Associate Of Arts And Sciences (Aas), Business Administration And Management, General, 3.74