- Currently managing the development and implementation of numerous high priority projects and initiatives that support our strategic roadmap to transformation and the overall evolution of our employee culture, engagement and experience

- Managed and delivered program requirements, created executive presentations and provided updates to key stakeholders - Accountable to identify, implement and communicate program solutions with the business- Executed all tasks related to logistics and administration of the programs- Identified and implemented process improvement opportunities and initiatives - Designed and facilitated program sessions- Served as a contact for interns, graduates and alumni for developing talent through coaching and mentoring relationships

- Organized numerous successful on-campus and in-house activities- Managed end-to-end recruitment efforts for all technology & engineering internship and new graduate opportunities - Designed, planned, and executed an extensive 4-month long learning and engagement program for students and graduates by partnering with various internal stakeholders and external vendors- Selected to lead and develop a new market expansion project, bringing our on-campus technology & engineering recruitment efforts into targeted US states- Conducted extensive market research and analysis to design effective entry strategies. Conceptualized findings and presented action plans, trends, and results to key members of senior leadership

- Provided logistical support for on-campus events and in-house recruitment activities, including career fairs and various networking events- Managed numerous ad-hoc recruitment processes including sourcing qualified students, creating and posting jobs ads, conducting pre-screenings, background verification checks and maintaining employee files- Collaborated with specific universities to assist in achieving our annual recruitment objectives, including the development of new initiatives targeted at increasing brand awareness and sourcing of top early career talent across Canada- Conducted detailed analysis and reported on campus recruitment results, comparing them against hiring targets and student feedback

- Collaborated with a core team to support the high-volume mass recruitment of seasonal employees - Engaged in full cycle recruitment strategies by sourcing candidates, screening, scheduling interviews, distributing employee contracts and facilitating onboarding- Developed strong candidate pipelines while maintaining recruiting metrics and utilizing applicant tracking systems - Identified key areas of improvement in HR and recruitment processes, tools, and strategies

- Assisted in the development of results-driven attraction and retention strategies for current and future recruitment needs- Developed and managed strong relationships with clients to ensure a best in class recruitment process - Contribute to Air Canada's commitment to acquire and develop a diverse workforce- Operated and maintained applicant tracking and candidate management systems

- Maintained an in-depth understanding of systematic troubleshooting for iOS and MacOS products- Executed prompt hardware diagnostics in a timely manner while adhering to company policies and established procedures- Completed detailed technical documentation throughout repair phases for record retention

- Enabled swift issue resolution and increased satisfaction to end-users through personalized and efficient technical support- Involved in analyzing and troubleshooting devices to effectively detect, source, and address issues- Regularly rotated between various technical specializations and diverse skill sets- Empowered customers and their user experience by providing tailored training on laptops, desktops and mobile devices

- Achieved and exceeded sales metrics by providing comprehensive, solution-oriented experiences focused on identifying specific needs and aligning them with the appropriate products and services- Maintained and demonstrated exceptional product and software knowledge to ensure an inclusive customer journey- Continuously managed multiple tasks within a dynamic, fast-paced environment while proficiently engaging, educating and establishing connections with a multitude of customers- Assisted the operations and visual merchandising teams in upholding inventory standards and ensuring proper store maintenance