Jordan Soffer

Jordan Soffer Email and Phone Number

Product Expert @ Klaviyo @ Klaviyo
Jordan Soffer's Location
Somerville, Massachusetts, United States, United States
Jordan Soffer's Contact Details

Jordan Soffer personal email

About Jordan Soffer

Jordan Soffer is a Product Expert @ Klaviyo at Klaviyo. They possess expertise in stock market analysis, social media marketing, investments, business strategy, public speaking and 7 more skills. They is proficient in Spanish. Colleagues describe them as "It is with great pleasure to recommend Jordan. During his summer internship, Jordan demonstrated all the attributes of a high impact member of our team: great attention to detail; a good listener; highly productive contributor, with a willingness to tackle any tasks we threw at him; and great communicator. Leveraging his background, Jordan aided Scanifly by analyzing and developing different marketing strategies as well as performing a variety of data management in our CRM. This work required attention to detail and skillful thinking to ensure data was not only updated but integrated properly and successfully. His work provided invaluable insights!", "I had the opportunity to meet Jordan, an incredible and experienced individual. Jordan and I have been working together for quite some time, and he hasn't stopped impressing me. He has been a unique asset to the team and a great leader, with exceptional skills and brilliant ideas that are used to improve our video game, Server Owner Tycoon. He is a professional to his craft and a great person to talk with.", and "During the summer, Jordan gained exposure to how companies drive marketing automation and demonstrated his ability to navigate and manage complex processes. He has enthusiasm for his work, is a thoughtful contributor, and goes above and beyond to accomplish the task at hand."

Jordan Soffer's Current Company Details
Klaviyo

Klaviyo

View
Product Expert @ Klaviyo
Website:
klaviyo.com
Jordan Soffer Work Experience Details
  • Klaviyo
    Product Expert
    Klaviyo Oct 2023 - Present
    Boston, Massachusetts, Us
    • Top-performing customer support professional recognized for ranking in the Top 10 Global Support Leaderboard multiple times in 2024, including achieving #2 globally, through exceptional multitasking, accuracy, and customer-first problem-solving• Innovator of Klaviyo’s first SMS/MMS Cost Calculator, streamlining campaign cost calculations across multiple regions, enhancing workflow efficiency, and earning praise from global stakeholders for driving impactful customer solutions• Proven mentor and collaborator, coaching interns and new Product Experts to success while spearheading cross-team initiatives that improved customer response times and internal processes• Customer advocate with a track record of resolving complex technical issues, restoring customer trust, and directly contributing to customer retention through thousands of customer interactions
  • Similarweb
    Product Support Specialist
    Similarweb Mar 2023 - Sep 2023
    New York, Us
    • Effectively managed a high volume of over 1000 monthly customer tickets for the entire NAM region, utilizing advanced ticketing systems to categorize, prioritize, and assign tickets to appropriate team members and departments from Monday to Thursday• Took on global responsibility on Fridays, ensuring prompt resolution and efficient routing of similar inquiries for enhanced worldwide customer support• Collaborated with cross-functional teams including product development, sales, marketing, legal, and quality assurance to effectively address customer concerns and provide valuable feedback for product improvement
  • Hubspot
    Senior Customer Support Specialist
    Hubspot Oct 2022 - Feb 2023
    Cambridge, Massachusetts, Us
    • SQL Team Captain – Led team with Service Qualified Leads for promoting sales and identifying opportunities to upsell customers• Served as team leader by running office hours, providing resources, support, and guidance to team members to help everyone improve the customer experience, increase customer loyalty, and drive enhanced sales performance (i.e. enhancing team knowledge, aligning on customer goals, and reinforcing best practices)• Published wiki posts answering FAQs on company’s internal library viewed by all 8,000 global employees • Consistently ranked within the top 10 performers of customer interactions in all of NAM region
  • Hubspot
    Customer Support Specialist
    Hubspot Jul 2021 - Oct 2022
    Cambridge, Massachusetts, Us
    • Worked with customers to resolve technical issues, provide workarounds for business-specific needs, and make recommendations on best practices• Proactively identified customer pain points and provided tailored solutions, leading to a 20% increase in customer retention rates and positive testimonials• Received consistent positive feedback from customers for exceptional support, resulting in an average customer satisfaction rating of 97%• Recognized by supervisors and colleagues for resolving complex technical issues promptly, resulting in a 30% decrease in average resolution time.• Specialize in all product areas, including CRM, Marketing, Sales, Service, CMS, and Automation
  • Scanifly
    Marketing And Busines Development Intern
    Scanifly Jun 2020 - Aug 2020
    Hightstown, New Jersey, Us
    • Led an initiative to identify over 200 new business prospects resulting in added client interest by over 20%• Analyzed past CRM data to identify key selling points achieving stronger messaging and awareness• Developed and implemented new targeted marketing strategies utilizing multiple social media channels

Jordan Soffer Skills

Stock Market Analysis Social Media Marketing Investments Business Strategy Public Speaking Information Technology Mentoring Adobe Photoshop Wordpress Leadership Social Media Microsoft Office

Jordan Soffer Education Details

  • Muhlenberg College
    Muhlenberg College
    Business Administration
  • Harriton Senior High School
    Harriton Senior High School
    Distinguished Scholar'S Diploma

Frequently Asked Questions about Jordan Soffer

What company does Jordan Soffer work for?

Jordan Soffer works for Klaviyo

What is Jordan Soffer's role at the current company?

Jordan Soffer's current role is Product Expert @ Klaviyo.

What is Jordan Soffer's email address?

Jordan Soffer's email address is js****@****pot.com

What schools did Jordan Soffer attend?

Jordan Soffer attended Muhlenberg College, Harriton Senior High School.

What skills is Jordan Soffer known for?

Jordan Soffer has skills like Stock Market Analysis, Social Media Marketing, Investments, Business Strategy, Public Speaking, Information Technology, Mentoring, Adobe Photoshop, Wordpress, Leadership, Social Media, Microsoft Office.

Who are Jordan Soffer's colleagues?

Jordan Soffer's colleagues are Phuong Le, Sam Russo, Jennifer Adlestein, It Admin, Monica Davis, Chirag Singhvi, Jo Beth Harstrick.

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