Jordi Comas Email & Phone Number

Guatemala

Senior Technical Writer April 2022 - Present* Writing professional profiles for new hires and current employees of FullStack Labs.* Writing resumes, and professional bios.* Writing blogs for the company* Contributing along with our social media updates.* Collaborating on blog proofreading and new hire problems.Senior Technical Writer @ peachjar.com January 2023 - Present* Create instruction manuals.* Communicate technical knowledge to a non-technical audience using simple language.* Technical precision is required while producing user documentation.* Create software documentation in collaboration with subject matter experts and technical personnel.* Assist other authors in creating documentation.* Ability to take existing and possible content and improve it.* Convert difficult documents into simple language for a variety of audiences.* Create product manuals with tutorials and screenshots.* Create documentation for internal teams, such as programmers and developers.* Communicate intricate thoughts in a succinct manner.Senior Technical Writer @ EpandCo October 2022 - December 2022* Creating and collecting documentation on how the website operates* Meetings with subject matter experts to update documents* Utilizing Atlassian to upload the updated documentation* Updating existing documentation* Creating and arranging the documentation's structure* Writing how-tos for two-factor authentication, signing in, and resetting passwords, etc.

Guatemala

Position: Escalation Hardware Support * Certified specialist in iGen4, a high-end printer designed for mass printer production.* Provided phone support to onsite iGen4 engineers working with Hardware problems.* Provided phone support to consumers who were having printer problems. Production printers and office printers.* Created documentation containing potential solutions that were not available in the knowledge base.

Guatemala

• In charge of the Collaboration team (Google Drive)• Maintained product support articles are continually revised. For internal and external use.• Reviewed agent cases in Salesforce and assisted them in rapidly resolving issues.• Ensured collaboration and communication among Google's developers in order to aid with bug fixes.• Assisted agents in resolving issues with their consumers.• Trained new agents.• Developed reports and dashboards in Salesforce.

Guatemala

Stock broker• Researched the stock market and placed an option on the New York Stock Exchange.• Invested in options and futures.

Guatemala

Industrial Designer/Graphic designer Worked on Banners and many forms of printed marketing materials. The majority are in shopping malls and highway billboards.

Guatemala

• Provided customer service to credit card holders.• Assisted clients with credit/debit card problems.• Provided product sales for this product.

Guatemala

• Acted as team leader for the agents in charge of the area to provide quick assistance.• Encouraged agents to meet daily and weekly targets.• Completed call reports• Established daily sales targets

Diseño Industrial, Industrial Designer, Diseñador Industrial

Diseño Industrial

Bachelor'S Degree, Business Administration And Management, General, Bachelor Business Administrator

Tafe South Australia, English Literature (British And Commonwealth)

English courses in Australia, written and spoken