Behavioral Health Navigator
CurrentConnecting families with community outreach resources, mental health services, and behavioral health servicesWorking with multiple departments, doctors, social workers, and psychologists to provide services and proper level of care for patients and familiesWorking with children who are diagnosed with ADHD, Autism, PTSD, Depression, Anxiety, Bipolar Disorder and Learning DisabilitiesUtilizing Microsoft Excel and Microsoft Outlook for record-keeping, department communication, provider communication, appointment scheduling and patient trackingOperating and utilizing EPIC computer software program for patient monitoring, appointment scheduling, department communication, provider communication, and record-keepingScheduling transportation services for families and patients to attend medical or behavioral health appointmentsConducting patient follow-up calls assuring families and patients are connected to community resources and the proper level of care Utilizing FindHelp.org service for community resources, referral tracking, connection tracking, and family servicesAnswering inbound phone calls and conducting outgoing phone calls about department servicesCollaborating with CBH organization and team members for patient care and referral processingScreening for Social Determinants of Health and addressing needs by referring to community resourcesTraining new employees regarding department procedures and hospital protocolsOrganizing and facilitating meetings between departments and outside organizationsAssisting families in overcoming personal and financial barriersBuilding close relationships with families and patients for ongoing support and aidScheduling appointments for psychology consults and mental health screeningsConducting patient outreaches for updates and appointment remindersWorking with children of all ages and special needsProviding families with food, clothing, baby products and essentials
