Leverages internal IT resources to deploy, manage and monitor infrastructure that supports the enterprise video platformContinuous discovery, testing and release of new or improved functionality in support of teaching and learning at UBCMaintains expertise and knowledge of the application and configuration in order to suitably advise and guide existing and new member institutionsActively engages with stakeholders across provincial service partners (BCNET and Bccampus), member institutions as well as vendors to ensure product and service commitments alignDevelops processes and policies in support of provincial and university privacy and copyright requirementsRedesigned and implemented service level costing model to ensure transparency and accountabilityEngages with the wider UBC community on digital strategy, emerging technologies and how to better support teaching and learning needsPerforms primary and secondary research and analysis across multiple verticals within IT such as strategic planning, web and mobile, and media platforms

Entrepreneur Development Programme for high potential start-up:• Created functional and business specification documents for SaaS business model to win a place on a state funded high potential start-up business development program (14 selected from 132 applicants). • Designed and developed a high fidelity mobile web prototype using push notifications, html5, CSS and Javascript to showcase concept to target market• Performed detailed competitor analysis, market research and validation on business venture• Analyzed research and validation data, acting decisively on business direction and saving $$$ in potential development and launch costs

A national award winning interior architecture, design and build company.--------Design service - new product development--------• Performed competitor analysis and market validation to create unique service offering providing new revenue channels and increased sales• Led the design team to achieve annual sales in excess of $1m in under 4 years• Implemented new business processes to enable efficiency and scalability, achieving sales growth within a lean environment• Leveraged web analytics to maximise ROI on targeted campaigns • Won government funding for innovation development • Managed finances and budgets under difficult economic conditions ensuring company survival beyond many of its competitors--------E-commerce design platform development-------• Created clear business and functional requirements documents for online design platform highlighting minimum viable product saving 85% on original 3rd party development quotations• Produced use cases, user profiles and personas to guide development team• Tested high fidelity prototype with target market resulting in key design changes

• Key participant in brainstorming and ideation, project specification and research proposals with Fortune 500 companies winning lucrative contracts ($300k +)• GTI project lead in multiple international research proposal consortiums• Contributed to strategic business development documents highlighting competitor profiles and recommendations for enacting business model change• Designed, executed and documented supply chain RFID experiments with findings providing optimum read position for medical device packaging through supply channels• Performed budget, task and deliverable negotiation between European project consortium members• Directed requirements gathering workshops with management to elicit business direction and define web strategy• Provided information architecture solutions and leadership for new website by performing affinity diagramming and card sorting with key stakeholders. • Provided wireframes, interaction guides and collaborated with developers while also contributing to Wordpress modifications.

• Lecturer in User Centered Design for the Masters in Information Technology program and lecturer in Multimedia for undergraduate computer science students • Designed and delivered course curriculum including assessments, examinations, and corrections.• Invited panel member for assessment of Masters in Information Technology final project presentations.• Represented university as external examiner on multimedia exam board

• Concept design, modeling and animation of a 3D virtual university facilitating communication and interaction of online communities. • Coordinated with core development team for design implementation.• Concept development for a research oriented Inhabited Collaborative Information Space

Digital Mentors is an e-Learning company focused on providing online training material for developers of interactive television set-top boxes. My role at this start-up primarily involved the creation of training content and interaction design of the subject matter. After analysis of the Flash development process I took it upon myself to redevelop the Flash movie pipeline achieving a more efficient and robust platform.