Jordi Inoa Email & Phone Number

Toronto, Ontario, Canada

− Responded to customer inquiries and addressed any issues promptly and professionally according guidelines.− Ensure completion of assigned task and responsibilities.− Collaborated with servers and kitchen staff to ensure smooth and efficient service during peak hours.− Contributed to maintaining a high standard of customer service.− Handle customer inquiries, concerns, and complains in a professional and timely manner.

República Dominicana

- Managed Health Insurance Benefit for 1,800+ employees, including Complementary Health Insurance plans.- Supervised the preparation and registration of Medical Licenses for administrative area employees.- Ensured compliance with regulations by reporting occupational accidents to the Social Security System.- Collaborated with management to cultivate a positive work environment to attract and retain employees.- Maintained and update HR information databases with precision.- Implemented policies, procedures, and regulations from the HR Department.- Provided comprehensive HR support via phone, email, and interoffice communication channels.

Dominican Republic

− Provided prompt and courteous assistance to employees via phone calls, emails, and interoffice communication, ensuring their needs were met effectively.− Coordinated training sessions and seminars, overseeing logistics to ensure seamless execution and positive participant feedback.− Managed internal and external inquiries and requests from HR and management, resolving issues promptly or directing them to the appropriate personnel.− Maintained accurate digital and electronic records of employees, prioritizing confidentiality and data integrity.− Scheduled meetings, interviews, and HR events, optimizing agendas to enhance productivity and time utilization.− Supervised follow-up interviews for new hires, facilitating their smooth integration into the organization and addressing initial concerns.− Verified and updated information databases as needed, ensuring data accuracy and accessibility for HR processes.

Dominican Republic

- Handled customer inquiries and complaints while maintaining a courteous and empathetic approach.- Maintained detailed records of customer interactions and resolutions. Provided personalized assistance to customers, helping them select products and services tailored to their needs.- Successfully upsold and cross-sold products, resulting in an increase in average transaction value.- Maintained a high level of product knowledge and kept up-to-date with industry trends.- Handled customer complaints and resolved issues promptly to ensure customer satisfaction.

Business Management Diploma, Business Administration, Management And Operations, Diploma

Bachelor'S Degree, Organizational Psychology, Industrial And Organizational Psychology

High School Diploma, High School Diploma

Diploma, English As A Second Lenguage