Jordi Milà Deu work email
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Jordi Milà Deu personal email
I define myself as a Change Agent who likes continuous learning and iteration to deliver the maximum value to the customers and get the maximum ROII like to work as close as possible to the customer, gather their needs and offer the best value proposition for them.
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Founder And CeoIntegraiaCatalonia, Spain
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Crm Project Manager - Digital ProcessesBiosystems S.A. Jul 2020 - Mar 2023Barcelona, Catalonia, SpainSalesforce implementation as Product Owner / Project ManagerProcess Optimization. Set Goals and KPI's for all customer processesAchievements:· Improved global customer satisfaction to 4.8/5· Salesforce Customer & Partner Community for Helpdesk, Knowledge center, Marketing, Sales Reports, Customer Feedback, Project follow-up and Priorization -
Global Technical Support ManagerBiosystems S.A. Jun 2016 - Jul 2020Barcelona Y Alrededores, EspañaManaging Global and Local Technical Support DepartmentSet Goals and KPI's and follow their consecutionKnowledge-Centered Support (KCS)Achievements:· Helpdesk (by Atlassian) implementation to follow and register all the Support cases from our partners· E-learning platform implementation to train distributors and subsidiaries how analysers work, how to do maintenance and troubleshooting· Created a Knowledge Base to share our Knowledge with customers using Confluence·… Show more Managing Global and Local Technical Support DepartmentSet Goals and KPI's and follow their consecutionKnowledge-Centered Support (KCS)Achievements:· Helpdesk (by Atlassian) implementation to follow and register all the Support cases from our partners· E-learning platform implementation to train distributors and subsidiaries how analysers work, how to do maintenance and troubleshooting· Created a Knowledge Base to share our Knowledge with customers using Confluence· Kanban & retrospectives implementation Show less
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Global Technical Support EngineerBiosystems S.A. Sep 2015 - Jun 2016Barcelona Y Alrededores, EspañaTechnical Support to worldwide distributors and subsidiariesTrain distributors on installation, maintenance, reparations, how blood analysers work. Designed in company or OEMs
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Research Development Mechanical EngineerBiosystems S.A. Sep 2012 - Aug 2015BarcelonaBlood analysers designSuppliers managementCost OptimizationQuality control of prototypes
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Diseñador De Salas De TeleconferenciaEngineos Jul 2012 - Aug 2012 -
DelineanteCompin Fainsa Jul 2010 - Aug 2010Martorelles
Jordi Milà Deu Skills
Jordi Milà Deu Education Details
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Master -
Master
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Construcciones Industriales -
Technological
Frequently Asked Questions about Jordi Milà Deu
What company does Jordi Milà Deu work for?
Jordi Milà Deu works for Integraia
What is Jordi Milà Deu's role at the current company?
Jordi Milà Deu's current role is Founder and CEO.
What is Jordi Milà Deu's email address?
Jordi Milà Deu's email address is jo****@****tems.es
What schools did Jordi Milà Deu attend?
Jordi Milà Deu attended La Salle Bcn, La Salle Bcn, Iqs Barcelona, Viaró Global School.
What are some of Jordi Milà Deu's interests?
Jordi Milà Deu has interest in Education.
What skills is Jordi Milà Deu known for?
Jordi Milà Deu has skills like Microsoft Office, Visual Basic, Solidworks, Autocad, Ansys, Microsoft Word, Teamwork, Industrial Engineering, Pcdmis, Mcosmos, Solidworks Flow Simulation, Catia.
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