• Work as an expert for Salesforce CRM, Dynamics AX, custom applications and other business systems, share knowledge with key users, and provide guidance on better utilisation of existing application functionality.• Provide day-to-day support and troubleshoot complex problems for all business applications and related enhancements.• Document problems and issue resolutions, best practices and root cause analysis.• Improving data integrity and provide detailed data analysis across all systems.• Responsible for documenting, testing and implementation of configuration changes to the key business systems.• Identify operational inefficiencies, conflicting business practices and integration issues. Scoping and executing projects to fix such issues.

- Creating, maintaining and administrating a database application using Visual Basic .NET and MySQL to manage over 700 devices, payments, repairs and generate associated reports- Building and deploying an SOE to 100s of devices including classroom labs and student laptops to the standards of the Victorian Department of Education and Early Childhood Development (DEECD)- Setting up and installing new servers, network switches and WAPs to DEECD Standards- Troubleshooting wireless and wired network issues- Administrating Active Directory, DHCP, MySQL Server and many other applications- Responding to maintenance calls for equipment around the college such as Interactive Projectors, Desktops, Laptops, Printers, WAPs, network switches, etc.- Developing and maintaining the College website with the latest information using Dreamweaver and Photoshop- Supporting over 700 end users with a wide range of problems