Install and repair internet services for residential and business customers, focusing on quality of service to ensure customer retention.• Consistently meets and exceeds efficiency, quality, and DE performance metrics.• Called upon to serve as team lead, sharing responsibility with on duty management by being the first POC for technicians on my team approving close overrides, ticket submissions, etc.• Act as a leader among technicians, offering ideas and solutions for various troubleshooting situations to reduce jeopardized dispatches.• Frequently challenged to go above and beyond for high profile cases. • Strive to produce quality work, keeping the customer’s best interests in mind, and in turn, the company.

Provide Army mobility through the transport of personnel and cargo.• Six years of experience in heavy vehicle operations, including planning, driving, loading and unloading, and convoy operations.• Deployed to Djibouti, Africa from 2012 to 2013 during Operation Enduring Freedom. • Responsible for maintenance and upkeep of assigned vehicle(s) performing pre and post checks on specified intervals.

Installing commercial network infrastructure.• Rewired several Kroger locations with all new data and phone drops, fiber optic backbones, camera systems, access points, and speaker systems.• Built Main and Individual Distribution Frames (MDFs and IDFs) from the ground up.• Worked with local IT and tech support for specific needs to each individual contract.• Programmed and installed commercial telephone systems.