Jordon Green Email & Phone Number

Copenhagen, Dk

- Create and maintain tools to monitor and report WMS platform uptime including ServiceNOW ticket cross-references- Investigate and implement resolutions for any Windows Server issues across 100+ servers including printing errors, Active Directory permissions and roles, and other miscellaneous issues- Assist with the creation of KPIs for platform uptime- Participate in twice-weekly Change Approval meetings- Write PowerShell scripts to monitor and restart services based on their resource utilization- Create and manage Zabbix dashboards for monitoring all WMS platforms- Investigate ways to increase server uptime up to and including making changes to production systems- Participate in ongoing server resource alignment initiatives- Provide monthly uptime documentation with month-over-month and year-over-year trend analysis- Spearhead the standardization of virtual machine device configurations across all WMS platforms- Liaise with Manhattan SCALE WMS software vendor for large, high priority incidents- Create, manage, and audit Manhattan SCALE security groups to align operations with security policies created by CISO

Gardena, California, Us

- Led projects including desktop refreshes for over 400 endpoints, POTS to VOIP phone migrations, ManageEngine MDM adoption, Python-based GUI automation, Crowdstrike Falcon adoption, Microsoft 365 migration, and Synology NAS implementation. - Many of these projects included creating and maintaining documentation for users as well as providing training. - Served as the primary caretaker of a mix of 20 Windows and Linux production servers running LOC SMS and in-house software as well as 12 different MPLS-connected networks. - Handled day-to-day of company software including Microsoft 365, Active Directory, VOIP phones, and Zoho Expense.

- Pitched prospective clients through email and social media- Found and pursued leads based off specific criteria- Ghostwrote engaging blog posts, articles, and white papers for clients according to their specifications- Met deadlines set by clients- Invoiced clients and ensured that funds were received

- Assisted in updating existing, proprietary ERP system by liaising with remote programming team- Executed regular tests of updated ERP system every time a new patch was received- Managed the receipt of all raw materials necessary for production- Checked information of each package of raw material received with list sent by vendor to ensure there were no discrepancies- Created and updated a tracking sheet for raw materials which gave estimates of when materials should have been completed in order to properly plan production in excess of six (6) months in the future- Coordinated receipt of imported material from Long Beach Port to ensure continued availability for sending out customer material- Assisted in creating production schedule for each of five (5) onsite manufacturing mills- Created and updated slitting schedule for team of seven (7) employees to follow in order to have enough WIP material available for final production- Performed walkthroughs of manufacturing area to ensure slitting schedule was being followed on a twice-daily basis - Attended weekly meetings to discuss current manufacturing schedule with sales team, production team, and both the president and vice president of the company- Assisted shipping department with any discrepancies they found while attempting to load material onto flatbed semi-trucks- Assisted in performing quarterly inventory check coordinated by direct supervisor- Assisted in planning of new onsite warehouse storage for finished goods- Assisted direct supervisor in last-minute adjustment of mill schedule in order to give sales team more flexibility in providing customers with top-notch service

- Input customer orders into proprietary eRP system- Informed customers of the status of their material on a daily basis- Tracked existing orders to make sure material was received by customers on a timely basis, keeping in mind any deadlines the customer may have- Attended weekly meetings to apprise the rest of the sales team, the production team, and the president and vice president of the company as to how each individual sales member performed the week before- Conversed with customers via email, fax, and phone calls to ensure they were happy with the current level of service provided to them

Chicago, Illinois, Us

- Controlled many aspects of store operation to ensure proper procedures were being followed- Ensured that customers left the restaurant satisfied and professionally resolved any issues that may have occurred during their visit- Reacted calmly during any situation that may havs arisen and quickly found the proper response without endangering customers or employees- Ensured that employees were treated properly and received their breaks/meal periods on time in accordance with California state law and company policy

Chicago, Illinois, Us

- Assisted managers with regards to breaks and customer issues- Provided customer service and quickly fix any issue a customer may have- Quickly and accurately took orders on both the front counter and drive-through areas- Assisted the manager with running the floor while they must tend to other duties

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Associate'S Degree, Business Administration And Management, General

High School Diploma