With five years of experience in system administration, I am passionate about creating and maintaining reliable, secure, and efficient IT solutions that support the business objectives and operations of Performance Team, a leading logistics and transportation company. My core competencies include Windows Server, PowerShell, Zabbix, SQL, Microsoft 365, Azure Active Directory, and Crowdstrike Falcon. I also hold multiple IT certifications, such as ITIL, Project+, and Network+, that demonstrate my knowledge and skills in IT service management, project management, and network administration. As a Windows System Administrator, I strive to deliver high-quality service and customer satisfaction, while constantly learning and improving my technical and professional abilities.In my current role, I am responsible for creating and maintaining tools to monitor and report WMS platform uptime, investigating and implementing resolutions for any Windows Server issues across 100+ servers, assisting with the creation of KPIs for platform uptime, and participating in twice-weekly Change Approval meetings. I also write PowerShell scripts to monitor and restart services based on their resource utilization, create and manage Zabbix dashboards for monitoring all WMS platforms, and investigate ways to increase server uptime up to and including making changes to production systems. Additionally, I participate in ongoing server migration projects and collaborate with other IT teams and vendors on various tasks and initiatives. Through my work, I have contributed to enhancing the performance, security, and availability of the WMS platform, as well as improving the IT processes and procedures.