Jordon Low Email & Phone Number

Phoenix, Az

• Reliable Point of Contact for Judges and Staff: Facilitating current and future Technology Initiatives as Mandated by the Clerk of Court and Administrative Office of the U.S. Courts• Streamlined Implementation of New Technology Initiatives: From Research and Coordination to Deployment• Optimizing Productivity: Assessing and recommending software or hardware for new system and application installations • Expert-Level Security Resource Management for Mobile Devices and Desktop Workstations: Supporting MacOS and Windows Platforms• Collaborative End-of-Fiscal-Year Budget Planning and Management: Engaging vendors, stakeholders, Judges, and staff for effective decision-making and technological Cost-Benefit Analysis• Management of Network Systems: File Server Administration, User Account Management, and Connectivity Troubleshooting • Skilled Analysis, Isolation, and Resolution of Complex Courtroom A/V System Issues & Administration of Technology Inventory Systems• Effectively Coordinate and Oversee Printers, Phones and Mobile Technology Service Providers and Equipment Repairs• Project Management and Task Tracking: Leveraging Agile PM Methodology with Atlassian JIRA Platform

Phoenix, Arizona Area

• Management of Company Technology Infrastructure: Ensuring Seamless Operations across Multiple Locations – Phoenix & Scottsdale, Arizona; Los Angeles, California; and Salt Lake City, Utah.• Strategic Planning and Project Management of Technology Department Deliverables and Deployments• Leadership and Management of IT Support Staff: Including Candidate Recruitment, Professional Development and Yearly Performance Reviews• Ensuring Exceptional Customer Service: Driving IT Support Team to exceed expectations in resolving Help Desk tickets• Strategic Contract Negotiation: Managing vendor contracts and relationships for company technological services• Strategic Budget Management: Developing and implementing plans in collaboration with Ownership and Financial Department staff

Phoenix, Arizona Area

• Provided 2nd level support to all employees across 8+ Clinic sites and the Corporate headquarters• Created all system images for all departments that were deployed across all Desktop and Laptop hardwarethroughout the organization• Account management with Microsoft Active Directory and System configuration using Group Policy acrosscorporate domain.• Negotiated Print vendor contract and deployed all printers via Windows print server• Provided leadership as team lead of 3 IT support specialists

Bs, Applied Network Technology Info. Systems

Oosd - Object Oriented Software Developer