Assistant General Manager
CurrentSupport in recruiting, hiring, onboarding and training.Conduct performance reviews, provide feedback, and develop team members through coaching and mentoring.Coordinate work schedules, ensuring adequate staffing across shifts and managing employee time-off requests.Ensure excellent customer service and address customer complaints or issues promptly.Monitor and maintain customer satisfaction, responding to feedback and implementing improvements as needed.Develop and oversee initiatives to improve the customer experience.Oversee inventory management, ensuring adequate stock levels and minimizing waste.Work with vendors to order supplies and maintain inventory quality.Conduct regular inventory audits and adjust ordering based on demand, trends and sales data. Assist in implementing sales and marketing initiatives to drive revenue.Act as the primary contact for resolving day-to-day issues among staff or customers.Handle employee conflicts, grievances, and disciplinary matters.Prepare and present reports on operations, sales, customer satisfaction, and employee performance to Region VP.