- Assist the Operations Director to increase Service profitability across all Pride Marine Group Locations (14 locations)- Provide support and training to all service personnel regarding service processes, procedures and software systems- Provide general administration support and coordination- Maintain a list of Top 100 initiatives and future strategies for the Service Department- Act as first point of contact for all customers, both internal and external within the Operations department- Achieve Customer Satisfaction Index (CSI) targets- Manage Director of Operations email and scheduling- Assist in developing public relation plans and communication materials- Maintain, update and test system enhancements for the Service Department (SSIMS/Odoo)P- rovide Service Manager training on a regular basis for Service Managers at each location (20 GroupObjectives)- Develop training material, handouts and presentations for company meetings and training- Use computers for various applications, such as database management, data analysis and word processing- Perform and maintain assigned work projects such as major documents, databases, special reports and bulk orders- Create and maintain weekly Fixed Ops report and How's Business Reports for all locations based on weekly financial reports

- Conduct online marketing initiatives, such as paid ad placement, email promotions, and marketingcampaigns on various social media platforms- Create content strategies for social and digital media-Lead and support Marketing initiatives such as coordinating purchases with suppliers, communicating with partners, and hiring out work as needed to complete Marketing initiatives (i.e. Calligrapher, Radio ads, Graphic Designer etc.)- Manage social media profiles for Facebook, Twitter, and Instagram, posting content, and activelycommunicating with followers (Using Hootsuite)- Create content and posts for social media platforms- Utilizing my Photography skills to create and edit social media content using Adobe Photoshop and Illustrator (Sony a6000 Camera)- Assist in setting up or optimizing analytics tools for tracking visitors' behaviours using google analytics- Create advertising tools to bring on new clients, brochures, newspaper ads, mailing flyers etc. using Adobe InDesign and Illustractor

- Manage tap room email, customer service and tour bookings- Direct special accounts brewery tours and meeting day activities- Manage online store, fulfilling/processing orders and attending to any customer service issues or special requests (Shopify)- Assist in managing Moonlight Kettle program- Manage retail and online store inventory- Manage, sort and ship out POS for sales team- Developing store cross merchandise promotions- Execution of company events- Uploading of event information on company website- Training of new employees (on boarding)- Take and edit photos for company website and social media platforms- Completed Prud'homme level 2 beer certificate

Selling trips to individuals interesting in a working holiday visa to the United Kingdom and CanadaMaking sure individuals were qualified for visa and program

Deliver prompt and courteous serviceServed multiple tables in a high-pressure, fast-paced environmentCollaborated with colleagues to deliver a positive customer experienceTrained new employees on guest service expectations, safety procedures, and company protocols ensuring employees execute friendly and efficient serviceImplementing of marketing and advertising campaignsPrepare marketing strategies, plans and objectives for Milestones Restaurant

Rapidly moved up in company from campus repUse strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trendsCoordinate or participate in promotional activities or trade shows, to market products or servicesDemonstrate creativity and project management skills through ideation and execution of company activities and eventsNegotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies

- Collaborated with charity founder to create new social media content for advertising campaign- Increased traffic to the charity's social media sites- Assisted with regular volunteer work including sit set-up, registration and serving

-Greeted guests-Ensure that guests have an enjoyable dining experience by providing quality customer service-Work in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner-Very Capable of working in a fast paced environment

- Represented top brands such as PlayStation and Nestle to increase product awareness - Increased brand awareness by interacting and communicating with a variety of individuals to introduce promotional items- Communicated with brand representatives to follow specific promotional instructions

- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals- Create, maintain, and enter information into databases- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs- Advertise and sell Monster Energy products- Processed registrations within the administrations office