• Promoted based on performance and leadership as manager• Managed two full-time direct reports within marketing team• Led team of 40+ brand ambassadors to exceed 2021 branding and lead goals• Managed new student brand ambassador program launch, supporting high-priority product lines• Led cross-functional marketing operations projects from initiation to closing

• Special project done in parallel with Brand Ambassador Manager role• Collaborated with cross-functional design, video production, content, finance, legal, operations, and product leads in agile environment to execute product marketing for Boost by Kaplan 2020 alpha program• Managed email and SMS strategy, planning, copy, design, deployment and performance analysis through Hubspot and Salesmsg

• Activated 40+ brand ambassadors against lead generation & branding efforts, exceeding fall 2020 lead goal numbers by 20%• Managed brand ambassador training program overhaul, decreasing required training hours by 75%• Oversaw social media content management platform implementation for 250+ brand ambassadors nationwide

• Managed over $1.5M in venue capital projects, including VIP Club renovations, furniture repair/replacement, and suite design• Ran on-site brand activation logistics for VIP clients in collaboration with food and beverage brands and distributors, including Sazerac, Bacardi, Austin Cocktails, Código, and Diageo• Acted as project manager for national premium menu project, coordinating budgets, design, approval, and printing process for over 45 amphitheaters' VIP Clubs and box seats• Collaborated with cross-functional teams on various design, operations, finance, and marketing projects to support the venue sales team reach revenue goals• Organized food and beverage and premium offerings vendors at small- and large-scale venue conferences, including collecting logistics info, securing insurance, creating timelines, and executing on-site operations• Planned 2018 National Venue Sales Meeting and 2019 Venues Meeting, coming in significantly under projected conference budgets

Prepared and taught pre-college standardized test prep courses for students in the Chicagoland area

• Managed Wisconsin tax implementation project, calculating and applying service charge tax for approx. 1,200 events and 100 venues • Planned regional team meetings by scheduling presenters, compiling and writing training documents, and booking after-hours team building activities• Acted as beta for the Client Operations role by defining the position’s job description for national rollout• Responsible for ensuring high-priority tour dates in region were enabled for resale

• Built offers and promotions on the Ticketmaster Host system for Illinois and Indiana-based clients (approx. 97)• Monitored events during on-sale periods to ensure efficient customer experience• Calculated ticket service charges

• Coordinated on-site promotions and live broadcast logistics for partner radio stations at RiverEdge Park (Paramount Theatre's sister outdoor venue). Partner radio groups include CBS, Alpha Media, and Hubbard affiliates• Designed and placed print, radio, digital, and alternative ad media with local media outlets• Wrote, designed and deployed eblasts using Blackbaud marketing automation system• Developed social media editorial schedule and maintained communication with patrons on all venues' Facebook, Twitter, and YouTube channels

• Implemented and oversaw Facebook advertising spending, increasing year-over-year website traffic from social media by 125%• Wrote artist bios, show descriptions and sales copy for direct mail (400,000+ pieces), social media (18,000+ followers), email marketing (90,000+ weekly recipients), signage, and website use• Compiled and analyzed patron and client survey results for management

• Led box office team of 45 at RiverEdge Park's (Paramount Theatre's sister outdoor venue) ticket gates in venue's second season. Performers included: Boston, Sugarland's Jennifer Nettles, and RiverEdge Park's first sold-out concert, Lady Antebellum• Performed end of show bank close-outs• Asked by upper management to process high-priority client orders (donors, board members, City of Aurora officials) in The PatronEdge (Blackbaud)

• Directed the University of Colorado at Boulder's Homecoming sold-out 2013 concert (1,100 attendees) by booking performing artists BoomBox and Zach Heckendorf, managing a $23,000 event budget, ordering university services and organizing day-of-show logistics and duties involving Program Council, and other university-affiliated employees• Worked alongside Program Council marketing department to develop, edit, and implement effective marketing plans for large- and small-scale events including sold-out Welcomefest 2013 (10,000 capacity)• Managed all pre-show and day-of ticketing operations utilizing Eventbrite software

• Led promotional activities of Program Council’s Street Team in the Boulder community, resulting in two sold-out 3,900 capacity concerts (Life in Color, Macklemore and Ryan Lewis)• Promoted to Assistant Director as result of leadership and creativity as Street Team Coordinator• Managed artist care operations, event ticket sales, and guest relations/will call

• Hired as intern, then offered full-time management position by CEO• Managed box office staff of 37 at RiverEdge Park (8,500 capacity) ticket gates during venue's inaugural 2013 season. Performers included: Buddy Guy, Trace Adkins, Peter Frampton, and BB King• Collaborated with fellow management to develop venue seating plans for the Paramount Theatre Broadway Series (17,000 subscribers)

• Utilized tour management programs and applications to assist musicians' managers in organizing artist schedules and tour dates. Artists included: Rodrigo y Gabriela, Big Head Todd and the Monsters, Air Dubai, and The Dig• Assisted in artist management activities, such as music release, promotions, advertising, data analysis, and artist discography organization