Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Jorelle Bantog is listed as IT Systems Analyst at DRMG | Direct Response Media Group, a with 140 employees, based in Milton, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Jorelle Bantog.
Jorelle Bantog previously worked as Senior Technical Analyst at Cibc and Technical Analyst at Cibc. Jorelle Bantog holds Ontario College Advanced Diploma, Information Technology from Sheridan College.
This section adds company-level context without repeating Jorelle Bantog's masked contact details.
Review company-level records connected to Jorelle Bantog before choosing the right outreach path.
As an IT Systems Analyst at DRMG, I specialize in providing technical support to my colleagues. My resoponsibilities include handling IT Helpdesk tickets, as well as escalating ticket to the appropiate teams. I leverage my technical expertise and mastery of ticketing tools to deliver top-notch support for the employees. I am recognized for taking initiative, particularly when it comes to addressing the most challenging and high-priority tasks. My proactive approach ensures efficient and effective support for the teams I collaborate with.In my previous job as a Senior Technical Analyst at CIBC, I applied my data analysis and problem-solving skills to achieve a reduced workload and improved productivity for my team. I accomplished this by creating data reports to track the most similar and common tickets we received and sharing them with the relevant teams to expedite resolution. Additionally, I contributed to the knowledge base and documentation of our processes, aiding both new and existing employees in following accurate procedures and avoiding mistakes. Motivated by a commitment to quality and results, I consistently strive to deliver the best work possible.Areas of Expertise:WindowsWindows ServerLinuxMicrosoft OfficeMicrosoft 365JIRAServiceNowGoogle WorkspacePDQ DeployNetSuitePCLaptopPrinterSmartphoneTechnical SupportTroubleshootingCustomer ServiceProblem SolvingAttention to DetailTicket Management
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Oakville, Ontario, Canada
• Experienced in end-to-end user support, hardware, and software maintenance. • Responsible for troubleshooting technical issues, providing timely resolution to team members, and ensuring policies and procedures are adhered to. • End-user support and problem resolution is performed, while accurately completing assigned tasks and responsibilities.
Toronto, Ontario, Canada
Provided technical support for application, vendor, and bank branch teams.• Reduced 612 incident tickets in ServiceNow by creating data reports of the most similar tickets escalated to the team’s queue, saving the team 41 hours of work per month.• Canceled over 700 outstanding change tickets in ServiceNow past their scheduled due date for multiple teams within the organization to satisfy the Audit team’s requirements and keep ServiceNow clean from unnecessary change tickets.• Assisted in suppressing 121 false email alerts in the team’s Outlook inbox by analyzing them and sharing findings with the team in charge, saving 10 hours of work per month.
Mississauga, Ontario, Canada
Provided technical support for application and vendor teams.• Reduced the most common incident tickets escalated to the queue by creating reports in ServiceNow to track them and sending the data reports to the manager, saving the team many hours of work.• Created and updated knowledge-based guides to align with day-to-day processes, helping new employees follow accurate procedures and avoid human errors.
Toronto, Ontario, Canada
Gave technical support to employees with hardware and software issues.• Documented all incident tickets and technical procedures in Excel and Word documents to ensure future employees could track existing issues and handle the work.
Mississauga, Ontario, Canada
Tested product functionality and verified/fixed bugs in a senior health software.• Created automated test cases in C++/Java using Eclipse software to execute automatic tests on the product’s user interface, saving time and human effort.
Mississauga, Ontario, Canada
Organized merchandise in a specific order, recorded the quantity of products in stock, and loaded products in trucks and pallets.
Other employees you can reach at drmg.com. View company contacts for 140 employees →
Tanya Dodsworth
Colleague at Drmg | Direct Response Media GroupCambridge, Ontario, Canada
View →
MA
Milly Alexandrova
Colleague at Drmg | Direct Response Media GroupOakville, Ontario, Canada
View →
JG
Jennifer Gibbons
Colleague at Drmg | Direct Response Media GroupHamilton, Ontario, Canada
View →
KH
Kendal Heys
Colleague at Drmg | Direct Response Media GroupOakville, Ontario, Canada
View →
AM
Alvin Ma
Colleague at Drmg | Direct Response Media GroupOakville, Ontario, Canada
View →
MF
Mike Fougere
Colleague at Drmg | Direct Response Media GroupHamilton, Ontario, Canada
View →
TL
Tammy Lloyd-Eccles
Colleague at Drmg | Direct Response Media GroupBurlington, Ontario, Canada
View →
LJ
Lee Jackson
Colleague at Drmg | Direct Response Media GroupEdmonton, Alberta, Canada
View →
RM
Richard Mcintosh
Colleague at Drmg | Direct Response Media GroupLong Beach, California, United States
View →
NV
Nicole Vander Ploeg
Colleague at Drmg | Direct Response Media GroupStoney Creek, Ontario, Canada
View →
Quick answers generated from the profile data available on this page.
Jorelle Bantog works for DRMG | Direct Response Media Group.
Jorelle Bantog is listed as IT Systems Analyst at DRMG | Direct Response Media Group.
Jorelle Bantog is based in Milton, Ontario, Canada while working with DRMG | Direct Response Media Group.
Jorelle Bantog has worked for Drmg | Direct Response Media Group, Cibc, Alzheimer Society Of Ontario, Pointclickcare, and Breakaway Agency Ltd.
Jorelle Bantog's colleagues at DRMG | Direct Response Media Group include Tanya Dodsworth, Milly Alexandrova, Jennifer Gibbons, Kendal Heys, and Alvin Ma.
You can use AeroLeads to view verified contact signals for Jorelle Bantog at DRMG | Direct Response Media Group, including work email, phone, and LinkedIn data when available.
Jorelle Bantog holds Ontario College Advanced Diploma, Information Technology from Sheridan College.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts