Customer Service Represenatative
Current1. Opening customer accounts by recording account information and as well Maintaining customer records by updating account information.2. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Resolve customer complaints on Phone and Use telephones to reach out to customers and verify account information.3. Upgrade customer solar power systems through creation of upgrade accounts.4. Assist with placement of orders, refunds, or exchanges to customers5. Advise on company information for better customer experience6. Take payment information and other pertinent information such as addresses and phone numbers.7. Place or cancel orders.8. Answer questions about warranties or terms of sale during the first interraction with the customer.9. Act as the company gatekeeper.10. Suggest solutions when a product malfunctions and handle product recalls.11. Attempt to persuade customer to reconsider cancellation.12. Inform customer of deals and promotions.13. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
