Jorey Ramsdell Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Delivering exceptional care and service to hundreds of members per week, putting each of them on the path to save money, build wealth and reach financial freedom. Credit union and banking duties and responsibilities including teller transactions, wires transfers, and general bank and money services. Advising and upselling members, both in person and outbound emails and phone calls, on options and service offered that could benefit them, from setting up specialty accounts, referring to loan officers with successful outcomes, and to consultations with financial advisors.

Orlando, Florida, United States

Exceptional customer service and interaction with hundreds of Disney Vacation Club members per week, assisting them with membership benefits and consistently resolving any grievance they may have encountered. Provide members with exceptional service, leading to awards and recognitions on various occasions. Keenly identifies and solves guest problems to ensure a 100% positive experience and guest service support.

Lake Buena Vista, Florida, United States

High performing of high customer service, while exceeding sales expectations and quotas. Face to face guest interaction on daily basis, building relationships to understand guest needs and meet sales requirements.

Lake Buena Vista, Florida, United States

Expert hospitality service leader assisting with various hotel operations, including complicated hotel tasks and superb guest service. Consistently exceeding guest expectations while also performing extra tasks beyond normal duties, resulting in recognitions and awards. Team builder, trainer and coach to hotel employees in basic duties while setting the example for guest service standards.

Orlando, Florida

Commission based call center duties and responsibilities, meeting and exceeding sales and quotas on regular basis, while also providing quality guest services for everyone looking to book hotel reservations. Communication expert managing at least 200 hundred guest calls per week while exceeding weekly sales quotas by 10%. Receiving inbound calls and using skill for phone etiquette, many different programs and deep knowledge on all products to provide guest with the best services and offers.

Orlando, Florida Area

Daily upkeep and cleaning of properties and neighborhood, including pool maintenance and sanitation.

Orlando, Florida, United States

Team leader of a dozen hotel front desk agents and ensuring each agent is trained and provided with resources to execute world class hotel operations and guest experience. Provided excellent guest services, from daily front desk operations, advertising hotel products and services, and concierge services. Performance of managerial needs, including leading team members, expediting assignments and providing guest recovery during escalations. Training and coaching new members on hotel duties, programs and customer service standards.

Lead the coordination of staff for the aftercare program. Monitored students within a variety of environments (such as athletic, academic, etc.) while maintaining a safe and positive learning atmosphere. Received advanced training in restraint procedures for the safety of the students, staff, and other clientele. Attended various presentations, trainings, and meetings to acquire more knowledge as well as to convey informational updates to staff on functions of the role, emergency procedures, etc. Assisted parents of the students/clients with their questions or concerns as well as to provide observational feedback on their child’s behavior, interests, or interactions with other children. Partnered closely with the youths in the program by teaching them as well as performing for them. Designated as a technical and informational resource to the staff on the subject of Autism Spectrum Disorder.

Orlando, Florida, United States

Handled food orders for guests quickly and accurately either at the cash register or at the counter including tending to their needs, queries, and concerns. Conducted accounting of food supplies and once received, restocked items with low inventory. Operated the grill as well as the frying stations to prepare fast service menu items, maintaining quality standards by thoroughly following food preparation guidelines/requirements (such as Florida’s HACCP program) as well as ensuring safe food handling. Performed closing duties including cleaning work stations, setting up stations in preparation for the following day, and followed MSDS (Material Safety Data Sheet) protocols.

Technical Certificate, Recording Arts Technology/Technician, 3.6

Training on Pro Tools and Apple Logic. Hands on training on MIDI and PA systems.

Technical Certificate, 3D Animation, 3.5

Hands on training on Cinema 4D and Adobe Photoshop.