I am a dynamic leader with over two decades of experience driving customer success, operational leadership, and business transformation across diverse industries. With expertise spanning Aerospace, Field Services, and SaaS verticals—including Automotive, Aviation, Health, Security, EHSQ, and more — I bring a versatile skill set adaptable to various industries. From startups to leading global organizations like Rolls-Royce Corp., I have consistently delivered measurable outcomes and developed customer-centric strategies.As a U.S. Marine Corps veteran, I bring adaptability, resilience, and motivational leadership to every role. These qualities have been instrumental in fostering collaboration, enhancing operational efficiency, and driving exceptional customer satisfaction—even in the face of complex challenges.My experience evaluating businesses during pre-acquisition and seamlessly integrating newly acquired companies post-acquisition has sharpened my ability to identify process improvements, align operations, and scale organizations to achieve strategic goals. This relentless focus on continuous optimization enables me to challenge the status quo and deliver transformational results.Key Expertise:Customer Success | Strategic Planning | Leadership Development | Business Intelligence & AI Integration | Process Optimization | Continuous Improvement | Cross-Functional Collaboration | Budget ManagementCareer Highlights: • Spearheaded a $10M product refresh campaign for the USAF, delivering $150M in savings and setting a new aviation performance standard. • Promoted to Group Vice President of Customer Success at Aspire Group, driving record-breaking business growth and retention. • Directed initiatives that achieved a 60-point increase in customer satisfaction scores and zero churn, while managing a $100M+ ARR portfolio. • Earned prestigious awards at Rolls-Royce, including the President’s Award and the Continuous Learning and Development Award, for operational excellence. • Leveraged Business Intelligence and AI tools to enhance customer insights, optimize processes, and scale global operations. • Designed and executed a Voice of the Customer (VoC) program, Customer Success Webinars, and a Customer Ideas Portal, aligning feedback with product improvements to boost satisfaction and loyalty. • Integrated pre- and post-acquisition businesses, streamlining operations and fostering a culture of continuous improvement.Outside of work, I am passionate about martial arts (Jiu-Jitsu), soccer, and maintaining a balanced approach to life.